Samsung Galaxy Note LTE Troubleshooting

The screen does not respond when you hold down the power button.

Plug in the phone to make sure your battery is fully charged. Then try turning it on again.

If the phone is plugged in and doesn't charge, you should try a different charger. Make sure you are using a Micro USB phone charger.

If the battery won't hold charge, it could be faulty. Check if the battery has dust or a bad connection. Try cleaning the battery and the reservoir with a silk cloth and/or an aerosol can. If you are still having problems, you can always replace the battery.

Try cleaning the USB port. If this doesn't work and the phone doesn't charge, then replace the Micro USB port.

Phone can turn on but cannot make a call, text, or displays zero bars.

If you are in a remote location, you may not have cell service.

Press and hold the power button to bring up the device options menu. Make sure airplane mode is turned off.

The antenna is on the top-right corner on the back of the device. Make sure no metal is covering it when calling.

If airplane mode is off and you still have no reception in a serviceable area, check your SIM card and make sure it's fully inserted. The phone should give a message that no SIM card is installed.

If it isn't fitting (or you don't have one) and you still get the message for no SIM card, install a new SIM card.

If the problem is not fixed, you might want to replace the antenna.

The touch screen is unresponsive.

First try cleaning the screen to remove any dirt or residue. Use minimal amounts of liquid to avoid damaging inner electrical components.

A case or a cover could cause problems with touch reception. Try taking these off and see if the screen is responsive.

Restart the device by holding down the power button. If the screen still doesn't respond, do a factory reset. You can perform a factory reset by following Radioshack's steps to performing a hard reset.

The phone has low memory.

Check that the memory card has free space through the phone's settings.

Low memory can be caused by the memory card not fitting properly. If it is, you can get try replacing the SD card.

The phone's sound is not normal.

Clean the speaker on the top of the phone with aerosol and a Q-tip.

If the problem is not resolved, you can replace the headphone jack and earpiece.

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