LG G4 Troubleshooting

mine too. it was connected to my laptop. i went outside, when i came back it won`t turn back on... idk why. the LG logo comes up, then, like you said, it goes blank

this happened to me as well

i feel like lg was in such a hurry to set out that brand new phone with great specs on it but they went wrong somewhere

mine is in my drawer collecting dust. needless to say im extremely frustrated and kind of out of options on what to do with the g4 i have because there is a very tiny crack in the corner fromthe third day i had it

me too. and not coming on in safe mode either

I just had to replace my phone. You're dealing with a known issue with some G4s. I hope you backed up, buddy. Because your motherboard is fried.

same here, it keeps shutting down.. LG doesn't want to recognize it should be covered by warranty even though I see that there are tons of phones with this problem.. it started out of the blue, I tried removing the SD, reseting the phone, clearing the cache, nothing works.

My phone has been doing the same, first time it happened it ran through the process a few times, took battery out and left it for 5, didn't turn phone on once i put battery back in and put it on to charge, loaded up charging screen then turned itself on after a few minutes and loaded fully, uninstalled all apps etc and removed the updated for all the preloaded apps then installed them all, seemed to work and phone was fine for a few days but it has just crashed their and the same fix last time isn't working now, might work for you guys though. Just wondering if anyone's had any successes in getting their phone to work. If not it's lucky I took out insurance lol.

Rhicks...Mine is doing the same exact thing as you described. Were you able to fix the problem. ? If so please help me

Mines too Micheal but I never installed an update it just did the same as yours.

How to fix that problem? My g4 is doing the same thing.

Mine did exact same thing yesterday. So frustrating. Anybody figure out the problem?

The only real fix is to reflow the processor for the boot loop. I can do it in my store Nick's Cell Phone Repair Pendleton Oregon.

It happen to me just earlier! Im totally !#^&@@ off! I dont know what to do :(((( huhuhu

same thing happened to me! payed a lot for it and its just killed itself

We bought 4 LG4s Black Friday 2015. ALL 4 PHONES did the exact same thing everyone is talking about. Now the 'new' refurbished phones are starting the same thing

let me know what to do, I want to complain as well..

Did u ever do this? Where do i sign? currently on my 4th. thats right 4TH device that has now bricked. I will never be returning to any LG products. Any company that brushes me off with another broken device does not deserve anyones time or money.

yup i have the same issue...minus the pregnancy part i had all my friends close friends family members and even client contacts images documents instagram related memes that are important to me as i am a ceo of a great page and now i cannot retrieve any because of LG lame careless mistake -_- like wtf?

I wish i can help but all i can say it FIGHT for your right...if u know u did nothing wrong to ur phone such as (jailbreaking , rooting , doing something illegal to ur phone) then u an yell and fight for your right to get ur phone back up and running (its what I did with apple when the assumed my mom was blamed that she physically broke the iPad till i proved that science broke the iPad as i was on vacation and the extreme sun broke the iPad andthen we fought and fought till they said we cannot do it...at last what I said was well good luck u stupid apple agents cause im taking this to the higher authorities and I dont bluff which i did and we got a new iPad...so all in all what im trying to say is...they will ask u to ship it and the shipping company will covr the ship fee and LG said they will try to repair the phone if not replace a new one...but what I dont get is...how i charged my phone for 3 hrs overnight I wake up in the morning to find out my phone doesnt turn on at all...???

https://youtu.be/cexSqDONuyk

Hello I am having the same problem. I was sending a text and the phone just shut off. I have tried a new battery but it did not help.

Ye. Mine is doing it right now. It's not cool. I will turn it off then a couple of minutes later and I can't turn the screen on when my phone is on. So I have to take my battery out and put it back in. It's really !#^&^$^ me off because I can't contact my mom when need to be picked up or to text my brother. I wish I sstayed with Samsung.

Here’s the full statement LG made to Android Authority:

LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.

Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ. LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.

Thank you for sharing this!

My wife's phone just died as described by the commenters in this thread. Located in Taiwan, need to locate an LG service center, which is not near us as we are in a remote area. We relied on it for our home wifi hotspot. Initially I thought it was an overheating issue but after reading this thread it's obviously a manufacturer defect of some kind. Will see if a repair is affordable or if LG recognized this as a common enough issue to repair for free (I doubt).

All I can conclude with is that when working, the phone was great, but did heat up often when we started using it as our wifi hotspot. Camera is excellent, and it's responsive and fast. But reliability is a huge problem, and I will hesitate to buy another LG phone, unfortunately.

I unplugged it from the pc and later decided to recharge it. That's when it suddenly rebooted! All files still intact. Though out of paranoia, i just quickly went to settings and did a factory reset. Though I was able to "regain" my phone for a while, i disconnected it to the charger and boom----back to the cycle of logo. Now my friends, it just wont function if not connected to a wall charger. Next week I'll go to an lg store and purchase a battery and find out if the battery is the culprit.

THANK YOU!!! It's able to charge and boot up after your instructions...

I JUST realized my comment nearly mirrored the one before it! Hopefully our suggestion will help someone.

My G4 stopped reliably working. Probably if you're reading this it's too late, but if your phone still works at all you need to back it up immediately. I tried the freezer thing...no help. On Cnet I found a routine that did work. Charge the battery 100%. Remove the battery, SIM card and sd card if you have one. Push and hold the power button for 60 seconds (naturally nothing happens perhaps this drains a capacitor or something). Replace ONLY the battery. Start it up. For me this got past the boot looping to the Verizon screen, which of course failed to connect (no SIM card). Pull the battery. Insert the SIM (and SD if you want). Reboot. THis worked for me but only temporarily so (1) back up if you need to and (2) send loved ones a message your phone is fubar (3) contact Verizon. The were quick to replace mine free (11 months old bought from Verizon). If you didn't buy from your carrier...good luck...at least I hope you got a good deal.

Same here.. so fcking annoying..

My phone become kinda slow about a month ago

and yesterday it froze and turned off by it self.. today about 2 hours ago it turned of again and now its stuck in a booloopp...

any suggestions of how to fixed?

im about to factory reset it .. i will let you guys now what happened

Sam

same as my phone. I think it is planned thing. my warranty expired just couple of days ago

The site just dropped my (cont) compose, but luckily I didn't lose much. You only get 1024 characters - bummer.

What I was saying before was that some jackass knocked my old but trusty Gusto 2 out of my hand, and when it hit the deck the MIC to ckt board solder point connection broke and I had no more MIC function. On a call I could hear them, but They could not hear me. So knowing what the problem most likely was I opened the back case after "turning off" the cell, and removed the BATT, and then carefully split the MOBO in two by removing the 4 board screws, and carefully checked to see if the 2 front-side MOBO ckt board MIC solder points were intact, and 1 was micro-cracked. The slightest pressure touch and it ohm'd 0 Ω, and by releasing it showed OPEN. One good quality 60/40 micro-solder point repair later, and all was back to normal.

So what I suspect on all these LG G4 cell SPKR related problems, and it IS a LG hardware DEFECT problem is that it is a bad solder point connection. (tbc)

Y speaker

(Cont from above)

Prior to getting my present day free LG REBEL LTE cell with unlimited everything - except for the 500mb of HS DATA, which is about the ridiculous norm these days - for $35 a mth I might add - that came after first dumping Verizon for screwing me out of my unlimited everything $50 a mth prepaid mth-2-mth plan that I had for 3+ years prior btw, and then over those 3 years EOL'ing practically everything that was preloaded on that Gusto 2 flip cell including my Yahoo email and such - I finally said "screw you Verizon" and dumped them, and switched to NET10. Better plan - cheaper cost than Verizon, etc, etc. Long story short, as Verizon just has store dummies now that just want to sell you more "bells and whistles" that stupid people never use anyway - and they know it! That's Verizon for you - Cha Ching - lol. So I bought an LG 308G 2G cell because I just wanted a small cell instead of an iPad sized monster cell. Don't need BIG anything anymore. Just more bulk to lug around. (tbc)

(cont from above)

I loved that LG 308G cell that I got at Walmart for $20 and tax, Very loud volume SPKR wise - nice, used the same Verizon trans towers, and very easy to set up and use right out of the box, even came with a 4gb Micro SD card - not a bad deal, but 1 to 2 mths into using it I find out it had very poor reception once 2 feet inside very heavily concreted bldgs. Not only that I find out 3 weeks after buying this LG 308G that TracFone is selling the very same phone model on a - GET THIS - CLOSEOUT - for 1/2 price of what I paid for the same model NET10 cell. I was livid, so I call NET10 on that poor reception part to see if there are any updates for that 308G, and they tell me that there is no more support for that cell - say what you say? Ya - that's what I said. Bummer - I couldn't live with that so I lodged a complaint with Walmart first, and then I called LG Corp direct, and what I found out just appalled me beyond belief. Not only had LG not made that cell since DEC 2015, but (cont)

(cont from above)

I had to pry a bit with their Tech Support rep, and btw they are located in the Philippines as well as the NET10 people Call Ctr, but I'm pretty good at doing that from an investigative standpoint. The illiterate idiots at NET10 in the Philippines Call Ctr, that just know how to read off of a "cheat sheet" DO NOT KNOW ANYTHING, so in talking with LG I at least found out 2 important facts that NET10 could not tell me.

1 - That 308G production was stopped in DEC 2015 for fact!

and

2 - There had been NO factory support in the way of updates or patches for at least a year before that DEC 2015 EOL date. Nice huh?

So who was lying to who?

It gets better though - Oh thank heaven for 7-11 - lol.

When I go back to Walmart Corp to update them with my previous complaint I point blank accuse them of knowingly selling EOL OUTDATED cellphones that should never have been on their shelves to begin with. Guess what happened next? (tbc below)

(cont from above)

All the Walmart stores around me that had that KNOWN EOL LG308G cell cleared their shelves of it, and replaced it with a different low ended model. WOW - who would have guessed huh?

And though Walmart settled with me by buying me that new LG REBEL LTE 4G cell, and a free mths airtime - for all that I had been through - they wouldn't "buy back" my now 'almost useless' EOL LG308G, but that's OK, because it still serves me well as a cheap backup to my still usable Samsung Gusto 2 flip cell as a Alarm Clock, Calendar for events and Appts, Notepad - both the Text Drafts part and the regular Notepad, as well as a Day Planner, Stopwatch, Calculator, and a few more.

So guess what happens to my 2 mth old REBEL LTE 3 days ago? You guessed it - my SPKR goes dead on me. For no reason at all. Never dropped it, or got it wet, never downloaded any apps, or used any from the cell's factory apps, never made any major "Settings" changes either, so guess what people. I now know what causes this. (tbc)

(cont from above)

Before I tell you the "what and how" that causes the sometimes cheaply made SPKR - with the cheaply made cell - to fail (oops - it slipped already), and NO it's not a Driver issue, and certainly not another App issue either, although a SOUND setting "mis-setting" - YES - that is a direct possibility. Or if you accidently deleted what you "thought" was a hack or Malware file along the lines of thinking someone hacked into to your cell, and then you did a major "Master" reset, which should always be the last resort anyway - esp if you don't back up your valuable cell files on a separate Flash card or home cmptr Hard Drive, or other storage device. Just common sense here people. (tbc)

(cont from above)

I have to tell you first that Walmart is taking back my now "known defective" LG REBEL LTE with a defective inop SPKR - Yes - inop SPKR - that I already investigated & trouble-shooted and positively know to be the SOUND fault - and they are replacing it with a brand new one once I copy all my Browser FAV's and Saved Pages LINKS, etc, etc. All my phone contacts are already backed up on my still useful LG308G 4gb Micro SD card that I was afraid to put in this now known defective LG REBEL LTE with the bad SPKR in it. Who knows what else is bad in it besides just the SPKR chip. I'm constantly getting "too hot" warnings when I go to turn up the brightness bar when the display dims for no reason. It has issues people - trust me - I know. Again - my phone has NEVER been dropped once! Mmmmm?

(cont from above)

SO - Once that's done then I'm contacting the CPSC and filing a Major complaint against LG CORP for DUMPING known defective cellphones on us here in the USA, and possibly even worldwide, because that is exactly what they are doing so they don't lose millions on defective batches of certain cell models! They (LG) may not be the only cell Mfr doing this either. Ever hear of the Pelican Brief? Well - this will be the sequel - and I may have to find a quiet "out of the way" Island to hide out on after the $hit hits the fan. No laughing matter now that we have a bigger "knucklehead" up in DC that thinks he OWNS Amerika, and who is taking this USA Country of ours down that same dishonest lying path that LG CORP is taking us on with DUMPING defective cellphones on us through stores like Walmart whether they know it or not??? Mmmmm? I wonder? Don't you? (tbc)

(cont from above)

So as far as the LG REBEL LTE and similar branded 4G cells go with the (exposed to open air) cheaply designed SPKR design - here's what I have to say about that issue alone. If Walmart lets me keep this defective REBEL - when given the new one free, and I get a chance to open it up fully to get to the SPKR mounting - as to see how it is attached to the MOBO (either fully soldered in place to the MOBO, or is it just pressure points contacted), or if it is fully soldered to the MOBO then is the SPKR core coil wire broken or defective as well? I won't know until I get the ckt board apart to inspect fully. One thing that I can tell you for sure is that there is a grid panel cover attached to the micro SPKR face frame covering the cone, and unless you thoroughly know what you're doing DON'T mess with this. I was able to inspect under it with a high Mag loop, and successfully replace that cover intact without damage - you will NOT. (tbc)

(cont from above)

I also was able to get the SPKR to work temporarily by doing something else - so I KNOW positively that the micro SPKR is the problem and nothing else. As soon as I can fully open it up - pending getting to keep this defective one, and making the repair I will post a YOUTUBE fix-it video on it and more, so stay tuned, and don't beat on your cell's whatever you do.

Oh, and IF you HAVE dropped, or beat on it, or dropped it in h2o like some people have done - then you have more than just SPKR issues.

Stay tuned people...

Signed - Supertech Frank

Same here! Did you resolve the issue??