Windows 10 does not recognizes SATA BD-ROM / DVD Rewriter CT21N

Question

Asus N Series

Repair information for Asus N Series laptops.

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Rolas @rolas44998

Rep: 11

2

Gepost: 10 dec. 2024

Opties

Windows 10 does not recognizes SATA BD-ROM / DVD Rewriter CT21N

I have exchanged the original DVD reader "Super Multi DVD Rewriter Model: GT70N" by a "BD-ROM / DVD Rewriter Model: CT21N".

I was expecting that Windows 10 recognizes the new Bluray reader. Both, new and old one are form Hitachi-LG Data Storage.

I have tried this already:

Driver updates from Windows Update → no updates needed
ODD Auto Firmware Update from Hitachi-LG (https://hitachi-lg.com/en/support/firmwa...) → The optical disc drive already has last firmware
I confirmed in the BIOS if the SATA configuration was ok, I can only change the SATA Mode from AHCI to IDE, so I let it on AHCI

is the laptop too old to use the Bluray drive, althought is SATA?

Any suggestion?

Thanks a lot for your support!!

I found the "Super Multi Blu Install Disc" (in the hope to find the Bluray drivers) → https://archive.org/details/super-multi-..., and ran the "BD advisor":

Beantwoord! Bekijk het antwoord Dit probleem heb ik ook

Is dit een goede vraag?

Ja Nee

Score 0

6 opmerkingen

Hi @rolas44998

Windows Device Manager indicates that it is working OK

Can you play standard dvd discs OK using VLC?

If so there may be a problem when only playing BluRay discs.

If you can play dvd but not Blu Ray, it might be more of a problem with VLC

10 dec. 2024 door jayeff

Hi! Thanks for commenting, standard DVDs are playing OK. I tried also with PowerDVD 10, but same result :(

12 dec. 2024 door Rolas

@rolas44998

What is the model number of the laptop?

PowerDVD 10 upscales the dvd video to HD quality i.e.1280 x 720 resolution, and maybe the GPU (video drivers) or screen in your laptop can't handle it. Same with BluRay

12 dec. 2024 door jayeff

@jayeff

It is a N56VJ with a dual graphic card:

- NVIDIA GeForce GT 635M

- Intel HD Graphics 4000

I found the "Super Multi Blu Install Disc" (in the hope to find the Bluray drivers) → https://archive.org/details/super-multi-..., and ran the "BD advisor". Screenshot added in the question.

Do you think it might be a power issue? the Bluray drive is from the same brand as the DVD drive, Hitachi-LG Data Storage...

12 dec. 2024 door Rolas

@rolas44998

Have you tried using other video programs instead of VLC e.g Windows Media player and see if it worked?

12 dec. 2024 door jayeff

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jayeff @jayeff

Rep: 496,4k

11

384

1,5k

Gepost: 13 dec. 2024

Opties

Hi @rolas44998

It seems that Win 10 doesn't support Blu Ray therefore Windows Media Player won't work for a start.

VLC can do it but there are a few steps involved to even get it to work properly.

Here's a link that explains it better than I can. There's also this link for the necessary library files (I think).

There's plenty of info online about how to get VLC working for Blu Ray discs.

Was dit antwoord nuttig?

Ja Nee

Score 2

3 opmerkingen:

Thanks @jayeff! I was thinking that would be as simple as playing DVDs and only by having the player would be enough, but 2 libraries are needed plus a whole catalog of known Bluray disks keycodes.

With your hint I got to this steps: https://forum.doom9.org/showthread.php?t...

Complicated but duable, thanks a lot!!

14 dec. 2024 door Rolas

@rolas44998

Yes it did seem like deciding whether to have BluRay is worth the effort of trying to get it to work.

Gives you something to do over Christmas perhaps ;-) Just kidding.

Cheers

14 dec. 2024 door jayeff

@jayeff definitelly 😄 happy holidays!! 🎅

14 dec. 2024 door Rolas

Voeg een opmerking toe

Hi @rolas44998

Windows Device Manager indicates that it is working OK

Can you play standard dvd discs OK using VLC?

If so there may be a problem when only playing BluRay discs.

If you can play dvd but not Blu Ray, it might be more of a problem with VLC — jayeff
Hi! Thanks for commenting, standard DVDs are playing OK. I tried also with PowerDVD 10, but same result :( — Rolas
@rolas44998

What is the model number of the laptop?

PowerDVD 10 upscales the dvd video to HD quality i.e.1280 x 720 resolution, and maybe the GPU (video drivers) or screen in your laptop can't handle it. Same with BluRay — jayeff
@jayeff

It is a N56VJ with a dual graphic card:

- NVIDIA GeForce GT 635M

- Intel HD Graphics 4000

I found the "Super Multi Blu Install Disc" (in the hope to find the Bluray drivers) → https://archive.org/details/super-multi-..., and ran the "BD advisor". Screenshot added in the question.

Do you think it might be a power issue? the Bluray drive is from the same brand as the DVD drive, Hitachi-LG Data Storage... — Rolas
@rolas44998

Have you tried using other video programs instead of VLC e.g Windows Media player and see if it worked? — jayeff
Thanks @jayeff! I was thinking that would be as simple as playing DVDs and only by having the player would be enough, but 2 libraries are needed plus a whole catalog of known Bluray disks keycodes.

With your hint I got to this steps: https://forum.doom9.org/showthread.php?t...

Complicated but duable, thanks a lot!! — Rolas
@rolas44998

Yes it did seem like deciding whether to have BluRay is worth the effort of trying to get it to work.

Gives you something to do over Christmas perhaps ;-) Just kidding.

Cheers — jayeff

Asus N Series

Windows 10 does not recognizes SATA BD-ROM / DVD Rewriter CT21N

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