jayeff

Hi @Patti Fishel, Have you checked that the 2 handsets aren’t in silent mode. Can you make outgoing calls OK from the 2 handsets that don’t ring?

Hi, Search online for 0B200-02210000, to find suppliers that suit you best. This is the Asus battery part number found from this Asus parts supplier. Even though they say part “unavailable”, this may just mean they it is unavailable from them as there are other suppliers online that have it. Here’s a dis-assembly video for the laptop that may also help. The battery is seen being completely removed by 2:38 minutes into the video

Hi, Have you checked that the HD620 graphics adapter (GPU) drivers are up to date, you didn’t say? To check go to Device Manager > Display Adapters > right click on the HD620 adapter entry > Update drivers. You need to be online for it to update if there are any updated drivers available. If there are none then try installing the latest Intel drivers and check if they will work with the Adobe programs. If no good or it causes problems you can always roll back the drivers to the previous version in Device Manager > Display Adapters > right click on the HD620 adapter entry > Properties > Drivers. Of interest is that Adobe also points to using the GPU manufacturer’s driver download website when following this link According to the user manual the laptop has two GPUs. An integrated GPU with the CPU i.e. the Intel HD620 and a separate Nvidia GPU. Do the Adobe programs work OK when selecting the Nvidia GPU as the primary display adapter, you didn’t say?

Hi, What is the make and model number of the washer? Does it only occur when the washer is agitating or with other appliances operating as well e.g. air con fridge starting etc. How many power outlet fuses are in the premises power box? It may be that the washer is feeding back on the same feed as the table lamp outlets but not on other outlets that are on a different fuse. You’ve got to start looking for the problem somewhere and start eliminating possible causes if it isn’t the washer itself that is the problem. Some have line filters in the supply inputs in the machine to prevent problems. If it only occurs when the washer is agitating and not with other major appliances operating then if possible connect the washer using a suitably rated power extension cord to an outlet where the problem didn't occur when the laps were plugged into it and check if it now happens with the lamps. If the outlet is too far away just try the nearest different power outlet just to prove whether it is the machine or perhaps...

Hi @xuaks , Here’s a list of the supported CPU in the laptop. Here’s the owner manual for the laptop. Go to p.59 to view the necessary pre-requisite steps and then the procedure to remove / replace the CPU

Hi @bfrosty , What is the make and model number of the motherboard? Did you disconnect the power from the PSU when removing/replacing the ram? Has the motherboard got a system speaker connected to the appropriate header pins on the board? If not having one will help to hear the POST beep error codes. Look up the motherboard user manual to find out what they mean Try the paperclip test on the PSU to make sure all the voltages are OK. Maybe wise to stop pushing the board with the power connected as you don’t know what other damage you may be causing. Start with basics and do a full power refresh. Disconnect power from PSU and remove coin cell battery from motherboard. Press and hold the power button for a full 30 seconds and then release. Replace coin cell battery reconnect power and try to switch on. If it won’t start you’ll need the schematics for the motherboard. Search online using the board number (as printed on the motherboard) to hopefully find them. Otherwise it will be difficult

Hi, You cannot replace the CPU as it is hard mounted on the systemboard. The only way to replace it is to replace the systemboard. The best that you can do to improve performance is to increase the ram up to 8GB which is the maximum supported by the laptop, if there isn’t this much installed already. You’ll need a 1 x 8GB DDR3L- PC3-12800 SODIMM module Here’s the hardware maintenance manual for the laptop. Go to p.39 to view the necessary pre-requisite steps and then the procedure to remove/ replace the ram. On p.49 are the steps to remove the fan and heat sink assembly. You will find the CPU mounted on the board under the heat sink. If it has never been done since new it may be worthwhile to refresh the thermal paste on the CPU as it must have dried out by now. There are videos on YouTube that show how to refresh the thermal paste on a CPU if you decide to do this. It will help to ensure that the CPU can run cooler as the heat will be transferred away more efficiently

Hi @marie168 , What is the model number of the refrigerator? Can you hear if the evaporator fan inside the freezer compartment behind a panel is running? It will stop when a door is opened (either door) and restart again when the doors are shut. You may have to listen close to the fridge to hear it if it is a quiet fan. It will run as long as the compressor motor is running. It is the evaporator fan that blows the cold air from the freezer compartment into the refrigerator compartment to cool it down to the set temp. If there is a problem with the fan (see below) then the freezer will stay cold because that is where the evaporator unit is located and where the cold temperature is created but the refrigerator will get warmer. If you can’t hear it at all then it may either be a faulty fan, a faulty fan power supply or perhaps it is iced over and this prevents it from operating. If it is iced over then there is a defrost problem. This could be caused by a faulty defrost heater, a blocked drain between the...

Hi @jas7 Things to check: i). Have you checked that the drivers are up to date, especially the graphics drivers, you didn’t say? ii). Check in Task Manager > Startup to see what programs are being loaded when the computer is first started. Not all are necessary for correct operation. If you are unsure what the program does, search online using the information in Startup to find out what it does and if it is necessary. Sometimes programs are pre-loaded at Startup to make them open faster if and when you go to use them but if you don’t use them they are just using resources that slow down the system. You can easily disable them by right click on the entry and select disable. Then restart the laptop for it to come into effect and check. If no difference or a problem re-enable it the same way as it was disabled. To find Task manager, right click on the Taskbar and select the link. iii). Check in Event Viewer for any Critical, Error or Warning events that show up repeatedly which may be impacting on...

Hi @Gregorio Perez Rivero Sounds like the battery is failing and needs to be replaced. Here’s the ifixit JBL Flip 4 Battery Replacement guide that shows how to do this. Replacement batteries are available from ifixit (see the parts listing in the guide - note the shipping restrictions) or available online from other suppliers. Just search for JBL Flip 4 battery to get results

The 3rd wire from a battery is usually connected to a thermistor attached to the battery which signals the temperature (resistance value changes with temp) to the battery management circuit in the motherboard.

Charging will be halted to if it got too hot before being fully charged, which may create problems e.g. a fire

If leaving the 3rd wire disconnected, the battery should not be left unsupervised whilst it is charging

Hi @captainsnowball ,

FYI

voilà French exclamation - meaning “There it is!” or “There you are!”

The “red thing” in Step 3 is most probably an IR filter, to filter out visible light to improve IR operation