Wiki met studentenbijdrage
Een geweldig team van studenten van ons onderwijsprogramma heeft deze wiki gemaakt.
D300 Will Not Turn On
Your D300 is unresponsive when pressing the on/ off button
D300 Is Not Charged
If the phone is not turning on, the phone probably does not have power in it. In order to solve this problem, simply plug the phone charger wire into an outlet and connect it to the phone. From there, the dark screen should light up, indicating that it has started the charging process.
Faulty Charger/ Power Brick
If the phone is not charging after it has been plugged in, it simply may be the cord for the phone or its Power Brick. To eradicate this issue simply replace each with a new one. This is as easy as ordering a new Power Brick and Charging Cord online or traveling to your nearest store to purchase one there.
If none of the above solutions have worked your smartphone’s battery may be faulty. If your smartphone’s battery is faulty it will need to be replaced. Replacing a smartphone battery is a simple task, steps on replacing the battery for an Xgody D300 can be found here: Xgody D300 Battery Replacement
Phone Screen blanks out
Your D300 randomly blacks out
Restart the Phone
If the screen has gone dark, the phone may need to be restarted. To perform this task simply hold down the on/off button for 5 seconds and the phone will restart automatically. Once it refreshes, your phone should work as it did before.
Clear open tabs
Most times when the screen is unresponsive the buttons will still respond to commands. Try clearing all open tabs from the device by pressing the bottom left button on the phone. This action will open any and all tabs open on the phone. From there, you can clear all tabs and open up some space for the phone to perform its actions normally.
Call the service provider
The service provider phone number can be found online as open to the public. Try to find another device to dial this number on. Customer service will direct you on what to do from there.
If your smartphone still will not turn on the motherboard may be faulty and in need of replacement. Replacing a motherboard is a lot more intensive than replacing something like a battery or a screen. A guide to replacing the motherboard can be found here: Xgody D300 Motherboard Replacement
Back-Facing Camera Will Not Focus/Bad Quality
Your D300 camera quality is poor or unfocused
If the back-facing camera is not focusing, wipe the camera with a clean cloth. Hold the phone still and tap on the screen where you want the camera to focus. If you are taking a picture at night with a lack of light, make sure you turn on the flash button so the camera can pick up enough light to focus on your target.
If the back-facing camera is still not focusing on your target after following the “focus problem” guidelines, it is safe to say your camera is broken and in need of a replacement. A guide to replacing the camera can be found here: Xgody D300 Camera Replacement
Poor sound quality
Sound volume is low
Before you jump to conclusions and start replacing the sound system of the phone, first attempt to increase the volume by pressing on the volume button on the right side of the device. If there still is no sound, check the app you are running and make sure the app does not have its mute icon on. If you still have no sound, open a different app and test if the audio of the app is working. If there is audio coming out of a different app, there is nothing wrong with your phone’s sound system. If both apps produce no sound, there is something wrong with the sound system of the phone.
Sound System Replacement
After following the guidelines above if the sound is still not coming out of the phone, you will need to replace the sound system of your device. Steps to replace the sound system will be found here: Xgody D300 Screen Replacement
Phone Screen is unresponsive
Your D300 screen is lagging or does not respond to touch commands
The screen is not clean
If your screen is unresponsive, it could be dirty. Clean the screen with a lint-free cloth. Make sure you are not wearing any gloves and your hands are nice and clean before touching the screen.
Remove or replace the screen protector
If you have a screen protector on the phone, you can remove it and try touching the screen from there. The phone may not have high sensitivity when it comes to the screen, so by removing the protector, you are increasing its sensitivity to touch. You can also buy thin screen protectors online or in-store that can eliminate this touch sensitivity problem. Because they are thinner, the phone is more likely to respond.
Restart the device
Press the power button and hold for 5 seconds or until the screen goes blank. Press the power button again and hold until the screen comes back on.
If none of the above solutions have not worked, the screen will need to be replaced. Replacing a phone screen can be done easily when following a guide. Steps for replacing the Xgody D300 phone screen can be found here: Xgody D300 Screen Replacement