Amazon Echo Troubleshooting

The Amazon Echo won't power on and doesn't respond to commands.

Make sure the power cord is fully inserted into the bottom of the Echo and the cord fits into the groove at the back of the device. Also, be sure that the power adapter is correctly plugged into a working outlet.

The power cord may have a short or a broken wire. Check the cord for any frayed or damaged areas. If any damage is found, replace the power cord.

The circuit board that manages power within the Echo may be broken. This requires a replacement of the board.

If the motherboard malfunctions, none of the speaker's functions may work, requiring a replacement of the motherboard.

The Echo isn't connecting to your wireless network. This is indicated by the power LED above the power cord being solidly lit orange, and/or an oscillating violet light ring at the top.

Try moving the Echo closer to your Wi-Fi router. Also, moving the Echo away from walls and interference sources like microwaves and baby monitors may help.

If your Wi-Fi network is password protected, make sure you enter the right password. Your Wi-Fi password is case-sensitive.

The Wi-Fi module on your Echo's motherboard may be broken, so you may need to replace the motherboard.

The issue may lie with your Wi-Fi router. If this is the case, try the following:

Turn off your router for 30 seconds, then turn it back on. Be careful, as this will disconnect any devices you have connected to your Wi-Fi.

Turn off your router for 30 seconds and turn off Wi-Fi on all your connected devices. Then, turn the router back on and let the Echo connect to your Wi-Fi. Once the Echo is connected, reconnect all other devices to your Wi-Fi.

The Echo isn't paired with your Bluetooth device, so you are unable to stream music from your device to the Echo or control it with your phone.

Make sure your device is within 30 feet of the Echo or they may not be able to communicate.

Make sure your device supports Bluetooth connections and that the Bluetooth setting for your device is on.

Check in your Bluetooth settings menu to see if your device is paired with the Echo. If it's not, say "Alexa, pair," and choose the Amazon Echo from the list in the Bluetooth menu on your device.

The Bluetooth module on your Echo's motherboard may be broken, so you may need to replace the motherboard.

The Echo is on and connected, but won't make a peep.

The Echo may be muted without your knowledge. Try turning up the volume by rotating the volume ring at the top clockwise.

If you've been jamming out to your tunes a bit too loud, your speakers may have blown out, or may have been broken otherwise. You'll need to replace both speakers, the woofer and the tweeter.

The same circuit board that manages power within the Echo also manages the audio output. If this is broken, you'll need to replace the board.

Your Echo plays music and listens to your commands, but sounds too tinny, too bass heavy, or otherwise distorted.

If your music sounds too bass heavy, your tweeter may need to be replaced.

If the Echo sounds too high pitched, your woofer may be broken and needs to be replaced.

If the sound is distorted in some other way, try replacing the power and speaker driver board, as it may be malfunctioning.

Your Echo works almost perfectly, but no matter what it's doing, the light ring at the top won't turn on.

The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board.

No matter how much you yell at it and even if you press the action button to wake it, the Echo can't hear a thing you say.

The Echo has the ability to turn off its microphone array. If the microphones are off, the light ring at the top should be lit red. To turn them back on, simply press the microphone button at the top of the Echo.

The microphone array in the Echo may have malfunctioned, in which case the LED/Microphone board should be replaced.