Hey Ricky, You can ensure that the volume is not muted and the volume is turned up. It is possible that your port for the audio jack is broken or obstructed. Lastly, check that the device's audio drivers are up to date. Please refer to our troubleshooting guide for further instruction.

Ricky- You should verify that the laptop is fully charged and that the battery is inserted properly. For more detailed instructions on how to solve the problem, please refer to our troubleshooting guide.