Stuck on start screen
I have NO idea what's going on. I haven't dropped it, broken the screen or anything. However whenever I try to power it on, it stays on the start screen.
Iedereen met meer dan 20 reputatie kan problematische opmerkingen en berichten markeren.
HEROPEN
Bericht: Antwoord op "Stuck on start screen"
Laatste stem:
Kiezers:
Sam Goldheart
(Door beheerder besloten)
Vraag
Antwoord
Hi,
Firstly, have you tried just charging your phone. Does that work? If so how much charge is available?
If battery charge low try fully charging, then try turning phone on.
If that doesn't help try connecting your phone to a PC. See if this unfreezes your phone. Hopefully it will because then you will be able to back up the data on your phone to your PC in case it freezes again
The only thing left to try is to do a hard reset which will do the following so be very aware' and if you don't want to do it contact ZTE who may have a less drastic option
"Master resetting your smartphone will result in the deletion of all personal data stored on the device, including downloaded content, images, custom ringtones, applications, contacts etc. All settings will be restored to factory values. Data stored on the SIM and SD cards will not be affected."
To apply this reset do the following
Turn off your smartphone
Press and hold the "Volume Up" and "Power" buttons at the same time
When the "ZTE" logo appears on-screen, release the keys
Press "Volume down" to navigate to and highlight "wipe data / factory reset"
Press "Power" to select the option
Press "Volume down" to navigate to and highlight "Yes -- delete all user data"
Press the "Power" key and wait for your smartphone to reboot
The following link describes how to backup / restore data from your PC