It seems possible ... WARNING! - Refurbished only means you will get a working phone back. Even if they guarantee to return it with your data intact, be VERY CAREFUL! they are just telephone call handlers and do not know for sure what will happen, also people do not tick all the correct boxes and others do not look at all the boxes, so you could loose out those ways! I am very surprised that there is no information on this subject. It must have been an issue for 1000's of people over the past few years. My problem is that "back up has stopped", would not re-install, and I could not find out why (it said memory, but there was loads free - since found it was talking about Dalvik). Over the weeks I built up a collection of useful information and photos which I do not want to loose. I am assuming yours is an Android phone, but even if it's a Windows phone, the principle is still probably the same. It appears to be possible to recover files from the internal memory of a dead phone using a PC, free software and...