The Ted fix worked for me as well. For me, the symptoms are: 1. when I select "normal" cycle, it will switch to "heavy" 2. when I select "ultra handwash" cycle, it will switch to "whites" For me, the key things are: (1) unplug the power first (2) It is the "grey" ribbon that connects from the front of the washer to the left side of the circuit board in the back of the washer. (3) Gently unclip the ribbon from the left side and re-attach it. (4) I also try "Lisa" poke in the front hole where the ribbon goes into. After the reattachment of the ribbon, I can select all wash cycles.