My screen had Chinese or Japanese writing also, called Verizon. Said they would factory reset, but lose pictures and down loads. I told them no. They said they would try another way. Well finally I saw my home screen, so I thought it was fixed. They lost all my apps on my tablet, and pictures on my computer as well. Some tech support. I had someone get me back to Wi-Fi, through my password. But I have the internet, and Chrome, and that's it. I don't want to lose my pictures an videos of my cat, who had passed 4 years ago. I had several people try, and Verizon store is there to sell Verizon products. I had people said they would call me back, that they would investigate this problem, no return calls.
