I did not watch the Video replacing the 5s battery , but i did follow the directions given. I missed one important detail prior to removing the battery. I did not see the loop at the end of the battery so I ran the pointed end of the spudger along the battery. It took a long time to remove the battery using heat and bending the battery until I could get the adhesive strips off. The directions were a real asset and next time I will watch the video. Thanks! Your staff are the bests.