i have been having much issue then i went on you tube n figure it out first you get the password screen with 3 trials i type in 1122 then i hit ok its going to say wrong password at this point it takes you back to the password screen where u have 2 trials left i type 1234 then hit ok and its going to again said wrong password i type 1234 again n it said done meaning it work SHOCKING but it work i have been messing with this phone now for a week hope it work for u guys i have the DZ09 Smartwatch with the copperface thnaks