I had the same problem. I just couldn't get a good grip using my palms. I decided to take a 2 small pieces of electrical tape and i place one on each side of the trackr, Then I used the palm method in the video but you don't have to apply as much pressure. The electrical tape give you enough grip and it just twisted off. After leaving the battery out of the trackr for about 5 minutes and put the back on and the trackr was reset so that you could connect it to your phone. Good Luck