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Is it a software or hardware issue? Image attached

Hello! When I took my eBook out of its case, the screen looked like this. It has been exactly one year and one week since I bought the device, so it’s no longer under warranty.

I need help to know whether you think the screen is broken and I should buy a replacement and repair it, or if it could be a software issue.

I haven’t dropped it or hit it, but it was inside my backpack.

Thank you very much!

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yes that is a broken display, it would need to be replaced.

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Thanks a lot! wish me luck replacing the screen by myself hahaha

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@isdt good luck! use heat and 99% isopropyl alcohol (in small bits), it may help loosen the adhesive.

just make sure to check and see if the displays come as a digitizer with the display, or separately. some devices are laminated together and you cant just replace one or the other and both need to be replaced as one piece.

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Hi @isdt

The screen is broken and will need to be replaced.

Depending on which model you have here are the ifixit Kobo Libra Colour Vervanging van het scherm and the Kobo Libra Colour Vervanging van het scherm guides that will help.

If you have the N428 variant, then ifixit have the screen assembly in stock but not for the N428B version it seems.

Kobo Libra Colour N428 Screen Afbeelding

Handleiding

Kobo Libra Colour (N428) Screen Replacement

Moeilijkheid:

Gemiddeld

—

45 minutes - 1 hour
Kobo Libra Colour N428B Screen Afbeelding

Handleiding

Kobo Libra Colour (N428B) Screen Replacement

Moeilijkheid:

Gemiddeld

—

1 - 2 hours

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ISDT zal eeuwig dankbaar zijn.
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