Digital Display Showing Cartridge Error

Hi Nick, Thanks for getting back to me. HP could have been more helpful in their handbook for the machine! There is no sign of wear, and tear on the print mech (only had it 3yrs, still in box when I brought it to replace another, never been used, little use as now retired) so have to assume it is the cartridges! Been buying of the same supplier for around 14yrs, never had a problem until now, hadn't checked use by date on the new HP cartridges, most items with a use by date have it printed clearly on the outside of the packaging not HP, as you know it is inside the box, so one has to open first! As reliable supplier had assumed O/K, have checked date's 4/2015, and 11/2018!!! So not very happy to say the least! Am now awaiting supplier to get back to me with a response, and refund. Sadly it looks like I am going to have to move with the times, and buy a new machine! Thanks again for going to the trouble of responding in detail. Regards Gaz P.S. Would have given you a higher score, 10, but would only allow 3?

@gaz46 Look at a Canon mono laser unless you need color. Keeping a spare laser is fine, but never do that with inkjets. Trash it and look at the current market.

I have a gut feeling HP is offloading old 21/22 stock and will discontinue it once they’re out unless this is just dead stock the seller didn't get rid of sooner since it's been a minute since HP sold a printer using 21/22 inks. Like I said, try some 3rd party ink if you can find it. It’s not a bulletproof solution, but it's more likely to work. Yes, I probably bought some for $1-2 years ago, but I doubt they still work; it has the old HP invent packaging. At least the local store here is offloading their expired dead stock sold as-is at gambling prices. DON'T ASSUME ANCIENT INK WORKS. It's usually dead. The ONLY TIME I'd touch it is if I'm getting universal photo paper (100+ sheets) for a similar price.

Thanks Nick👍

@gaz46 Do you expect HP to admit their carts have a hidden death date when they "age" like this and not use the risk to sell HP+/HP DS machines? Good luck. HP these days is a hard no. If it's not fresh when purchased, you run the risk of this issue. 1-2 years past tends to be fine (but HP will not replace it; you're taking a chance, so pay accordingly), but anything worse off is almost always electrically dead or clogged if it isn't dry inside.

This one probably isn't on the supplier; likely sold bad stock. It's probably older stock that was presented as newer than it is/sent that way, and they weren't aware. If I was selling ink like this, I'd be selling whatever I have as-is for cheap to get rid of it if this happened more than three times, and I kept seeing issues and no longer carry it. I don't care how good your supplier is; if you buy NOS ink, buy it at a price you can take the hit or dump the printer when you find more old bad stock compared to good, fresh stock. Once it gets too common, time for a new one.

Hi Nick, I certainly will not be replacing with another HP😡!