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Repair information for the SteelSeries Arctis Pro wireless headphones. Released in March of 2018. Model number: 61743.

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Transmitter base station not working at all

I was using my headset like normal, i turned it off put it down and the base station just shut off randomly, when i notice this i checked all the connections to my ps4 i connect the optional DC power aswell nothing turned it back on i also tried connecting it too my laptop. Its like its not receiving power at all because my headset wont connect to the base station so it isnt to do with the display, it just wont work. Im sending it off too steelseries too hopefully get a replacement because the hinge has cracked too. I havent found anyone else with the problem that i had, hopefully somone can explain why this happned and how to fix it.

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Hi,

If the base station is not turning on when power is connected to either the DC-In jack or the mini USB port then there is a problem with the power supply circuit on the motherboard.

Since you are returning it to the manufacturer (is it still covered by the warranty?) perhaps you shouldn’t try to find out what’s wrong because this will mean opening the base station and checking for any obvious damage to the components on the motherboard, which will void the warranty.

If you do want to open it and if there is no obvious damage to the components e.g. burnt out or heat stressed etc, then you will need to have a DMM (digital multimeter) and use it to test what may be wrong.

As to why it failed is anybody’s guess. Electronics these days are very reliable but you still can get the occasional failure of a component or it may be as simple as a poor solder connection that has finally failed.

If you open it and cannot see anything obvious especially around where the DC jack and USB port are connected on the board, post some images of the motherboard (both sides) back here. Here’s how to do this on ifixit Voeg afbeeldingen toe aan een bestaande vraag

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Mine is turning on but does not connect.( I have the Arctis 9)

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Same thing here. Does anyone have any idea on where to find the schematics for it?

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Mine also has stopped working. I have raised the issue with Steel Series (referencing this forum). They're very slow with customer service though.

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Harvey Ohare zal eeuwig dankbaar zijn.
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