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Repair information and support for the Motorola Moto G6 Plus. Released in May 2018. Models XT1926-2, XT1926-3, XT1926-5, XT1926-6, XT1926-7, and XT1926-8.

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My phone will not turn on

my phone got wet and now it will not turn on

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Water and electronics and electricity are not a good mix.

The impurities in the water causes corrosion and provides circuit paths for the electricity which were not in the phone's operating design and could damage the components. The corrosion is ongoing until it has been properly cleaned away.

First do not try to charge or to turn on your phone and then you need to remove the battery as soon as possible to prevent any further damage.

Then you need to dis-assemble the rest of the phone and clean all the affected parts using Isopropyl Alcohol 99%+ (available from electronics parts stores) to remove all traces of corrosion and water. Try not to use "rubbing alcohol" as in some cases this is <70% IPA, can contain additives and is not as effective. If you do have to use it, check the label to verify the amount of IPA. The higher the percentage of IPA, the better.

Here is a link that describes the process. Electronics Water Damage

As always with electronics, especially surface mounted PCBs be gentle when handling and especially when brushing away the corrosion. You do not want to remove any components from the boards. You will also have to remove any shields that are covering some components and disconnect and clean any cable connectors etc

Hopefully after you have done all this the phone might possibly work correctly again.

Here is a link to the ifixit Motorola Moto G6 Plus Repair guides which may be of some help.

If this process seems too daunting, take your phone to a reputable, professional mobile phone repair service, experienced in water damage repair and ask for a quote for a repair.

If you decide to do this, do it sooner than later.

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melissa bruce zal eeuwig dankbaar zijn.
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