Black spots on LCD and dust inside. Is it a factory defect?
I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.
I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix. As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised that iMac is very sensitive to dust but I am so woefully disappointed.
Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.
Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?
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3 opmerkingen
You're a wise man. That's totally awesome how all Big companies are working! If everything was that easy. But I simply love Mac and I will keep on going up. Thank you so much.
George
door gbchoud
I also come across this on my 27 inch iMac (late 2009). Too many people are having this problem and not all of them are heavy smokers. Apple ignores the statistics. We all love Macs, it's a real human machine. But this "environmental" excuse is like a sign on a pack of cigarette " Dust, smoking, cooking and alcohol seriously harms your Mac". May be it's true, why not? But it should be written on every Mac in LARGE LETTERS. This is obviously a design flaw or technical error or a factory defect etc regardless of any "environmental" excuse. Apple should make a formal statement on this issue. The laws of Nature are not going to be suspended for the Apple. Let me remind them Steve Job's speech and where were the words: "Stay Hungry. Stay Foolish." May be they have become too fat and smart?
door gbchoud
I strongly think is your GSM phone. If your GSM is ON and is so close to your system, the radiation might be the culprit. I just experienced it.
door Shehu Ibrahim