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Current version by: Walter Galan ,

Title:

Black spots on LCD and dust inside. Is it a factory defect?

Text:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

Apparaat:

iMac Intel 27" EMC 2309 and 2374 and 2390
iMac Intel 27" EMC 2309 and 2374 and 2390

Status:

open

Accepted Answer:

54069

Edit by: Walter Galan ,

Title:

Black spots on LCD and dust inside. Is it a factory defect?

Text:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

Apparaat:

iMac Intel 27" EMC 2309 and 2374 and 2390
iMac Intel 27" EMC 2309 and 2374 and 2390

Status:

open

Accepted Answer:

54069

Edit by: oldturkey03 ,

Title:

BkackBlack spots on LSDLCD and dust inside. Is it a factory defect?
BkackBlack spots on LSDLCD and dust inside. Is it a factory defect?

Text:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

Apparaat:

iMac Intel 27"

Status:

open

Accepted Answer:

54069

Edit by: mayer ,

Title:

Bkack spots on LSD and dust inside. Is it a factory defect?

Text:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

Apparaat:

iMac Intel 27"

Status:

open

Accepted Answer:

54069

Edit by: gbchoud ,

Title:

Bkack spots on LSD and dust inside. Is it a factory defect?

Text:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

Apparaat:

iMac Intel 27"

Status:

open

Accepted Answer:

54069

Original post by: gbchoud ,

Title:

Bkack spots on LSD and dust inside. Is it a factory defect?

Text:

I got this strange ‘dust problem’ on my Mac. In December 2009 my dream came true and I purchased new lovely Apple iMac 27”, 2.66, i5. One day I have noticed dark grey smudges on both sides of the screen (left and right). I actually didn't notice any spots until I changed the background to pure white (or any other solid color really). At first, I thought it was fingerprint smudges or something. I cleaned the entire screen and it still remains.

I contacted with Apple service and they said iMac is very sensitive to dust. They call it ‘interlaminar dust’in matrix.  As time passes, dust accumulates inside the machine and irreversibly penetrates the LCD itself, causing the dark stains. They blamed environment in my room! My Mac is placed on a normal work desk with lots of space around it and not more dust then in a normal house. Not that I am surprised  that  iMac is very sensitive to dust but I am so woefully disappointed.

Most people believe it was a factory defect on the LCDs. The only trouble they say is how to convince Apple Service to make a replacement of LCD under Apple repair program. They say if you pushy enough might get lucky and Apple might fix it for you.

Does it sound reasonable? How likely is it that Apple will replace LCD at their expense?

Apparaat:

iMac Intel 27"

Status:

open