I had this problem too... and fixed it in about 10 min. I searched the internet for this problem and found many forums with pretty much the same resolution... REPLACE TV. I find it interesting that in almost every single case I read over the last 24 hours... no one... absolutely no one recommended a simple Problem Determination (PD) procedure to quickly determine if the issue was in the TV or outside the TV.
Supposedly people spoke to techs on the phone, which in most cases are reading from a tech manual... or try to dial in and update TV firmware remotely... what I didn't see or read is where someone actually had a repairman look at it.. or did actual PD to eliminate issues with cables or devices connected to the TV.
My Curved Samsung UN55JU6700 among several other devices... is connected to an Xfinity HDR and through HDMI cables. So.... the first thing I wanted to do was to see if the problem went away if I changed channels... it did not. Then, would the issue move when using another HDMI source...
I turned on my APPLE TV and switched to that as the source. I immediately noticed that the issue appeared to go away... so for grins, I tried my DVD player... and still the problem did not return...
Now I know its either the HDMI cable feeding the signal or the xFinity box itself... so I tried a different cable and the problem did NOT go away this time... Now I'm highly suspecting the Xfinity DVR device. I powered off the HDR but the problem still remained ... No I'm thinking Im going to have to spend an hour on the phone with a tech that knows less then I do... or spend an hour or two at the Comcast store waiting for a replacement DVR. SO BEFORE I did that, I tried one last PD step ... I decided to UNPLUG the DVR and let it do a complete POWER ON RESET ... in case something got hosed during the last firmware update.... 10 minutes later... my SAMSUNG is working flawlessly once again. DONE, FIXED (at least in my case).
So ... if your having this issue... BEFORE panicking from all these doomsayers on the net... that in many cases sell or repair TV ... try some simple PD ... hopefully you'll be lucky like I was.
Is it a darker area, or is there a thick black bar at the top of the display?
door Anthony Kouttron
There is a black bar that I can see through but causing the top half of the screen to be darker than the bottom half..
Called Samsung and they ran diagnostics remotely and said it was not software issues, but hardware... talked with the electronic service rep and he believes it's the screen and it would be close to $2000 to have it fixed..
So what do you think is it hardware/screen or ?
door Tony Sinclair
Thanks... after talking with a company service tech... he basically said the same thing... and me not being someone who wants to tackle something of this nature on my own.. and his
statement that I would have to replace the LCD panel and that cost being close to what a new one would be... we decided to go with a new one. But I totally appreciate the replies... and you have been very helpful.... one final question.. I have purchased a Samsung 8000 QLED series but besides the 1 year factory warranty, can any other factory service agreements be purchased from Samsung?
door Tony Sinclair
Back to the un75F7100 same problem with mine and its only 2 yrs old, I purchased an extended warranty from Frys and gonna check with them this week about having it fixed hopefully they will honor the 4 year extented warranty. If you are interested to know what happens post a comment and i will follow up Thanks
door James cammy
Im having the same issue as well, did you ever solve the problem, It happened out of nowhere and I figured it was just the darkness from switching the TV input as the HDMI selections show up in that exact portion of the TV but one day it never went away, I didmt do any software updates, because truthfully I didn't know you could haha but I also assumed its the screen, which if thats the case I'll buy a new TV....It'll be %#*@ hard to throw this one away tho : (
door Nate Yakubowski
58 commentaren meer tonen