Announced January 2014. Mid-range smartphone with 5.01 inches display and variant with dual SIM.

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phone touch screen wont work

my phones touch screen wont work

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My touchscreen is jumping


my screen cracked and the touch sensors don't work anymore


i broke the back of my phone what do i do


In my tablet the screen touch is not working means home button is not working


hi i bought 2 lcd screens for my j3 samsung but both will not start up just a dead screen but my original screen works i tried the screens on my wifes fone and they work on hers what could be wrong


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Make sure that your hands are clean and dry, then try these steps:

  • If you have a case or screen protector on your device, try removing it.
  • Clean the screen with a soft, slightly damp, lint-free cloth.
  • Unplug your device.
  • Restart your device. If you can't restart it, you can force restart your device.

Or other method

1 Restart Android Device

Before rushing into any other troubleshooting procedure, restart your Android phone or tablet to fix software glitches that may prevent the screen from functioning. To restart android device with touch screen not working:

  • Press and hold the power button until the screen becomes black;
  • After 1 minute or so, hold the power button again to power on the device.

In many cases, the touch screen will respond normally after the device reboots.

2. Remove Memory Card & SIM Card

Sometimes, faulty memory card or SIM card should take the blame. Therefore,

Power off your device (keep holding power button if the screen is totally unresponsive);

Remove back cover of your Android device and take off memory & SIM card;

Reboot the device and see if the problem is gone.

3. Put Device in Safe Mode

Corrupted or troublesome third-party apps could also cause touch screen problem on Android phone or tablet. Under the safe mode, all third-party apps that you download will be disabled. So if the touch screen works well in safe mode, then you should uninstall some of the third-party apps, especially those that were installed recently before the touch screen problem starts.

  • Power off your Android device;
  • Long press power button to reboot the device;
  • When you see the Samsung, Nexus, LG or other brand logo, release power button and hold down Volume Down button;
  • Release Volume Down button when the device boots up with a Safe mode indicator on the bottom left corner.

If your touch screen just lags or respond incorrectly, you can also try to enter safe mode in this method:

  • Hold power button until the power options menu appears;
  • Long-press the Power Off
  • When you see the message whether to reboot your device into safe mode, tap "OK".

4. Factory Reset Android Device in Recovery Mode

If the touch screen is completely unresponsive, factory resetting the device in Recovery Mode may help. However, this will delete all data in your Android device, including downloaded apps, photos, messages, contacts, etc. Therefore, use this as the last resort and if possible, have a backup to your Google account beforehand.

5. Calibrate Touch Screen on Android with Apps

There are apps in Google Play Store that can calibrate your phone/tablet touch screen and improve its accuracy and responsiveness. These apps are especially helpful if your touch screen respond too slow or inaccurately. Type "touch screen calibration" on the search bar in Play Store and you should get quite a few results. Read the reviews carefully before download.

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Pressing and holding the power button is not causing the device to power down (Galaxy S8). I believe the Amazon Music app compromised the screen drivers, or that was just a coincidence of timing.


Found my problem: For the Galaxy S8, you have to hold Power AND Volume Down to power down the phone (actually, to force a restart, I don't think it powered down)


i have an alcatel idol 4 and its still not working


Um, what do you do if you reset your phone and can't use the touch screen. You can't use an app like Vysor because you need to enable USB debugging.


Hi @ Oliver Nichol,

Try connecting a USB mouse via an OTG cable, to navigate through the phone.

Be sure that the phone's battery is fully charged as it will be supplying power to the mouse and therefore will discharge more quickly.


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My Samsung Galaxy grand prime randomly starts clicking things i havent touched.. What do i do

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Hi. My phone has gone into Useless Mode. It starts ok then quickly goes into a constant rainbow flickering screen and becomes unusable. Turning off/restart doesn't

work. Anyone know a fix?


Sorry forgot yo say, it's a Galaxy 7Edge


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Having issue with Samsung Galaxy Alpha…did everything described here and more which I found online and still nothing…if I mess around enough and hit or tap certain ways once in awhile I'll get lucky and it will register but only for that specific instance..I don't feel like paying out for anything to replace circuit or display board or anything of that nature, it's got to be software but just can't come up with solution.

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I had the same problem, i think it was caused by overheating so i put my phone in the fridge for 30min and haven't got any problems since then

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My samsung Galaxy s7 edge touch screen is completely unresponsive after a factory reset. I cannot enter safe mode because the phone takes an awefully long time to boot please help

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liam stuurman zal eeuwig dankbaar zijn.

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