A friend has this camera and so do I. We both have the image size set on RAW and L. My photos have a high resolution of 6000 x 4000 and hers are at 640x427. We cannot figure out why her photos are so small. Would this be a camera defect?
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That resolution isn't even possible with that camera. However, 640x424 is a supported video resolution. Are you sure your not looking at the video setting? If not, what is the resolution of your pictures based on what your computer says? Good luck.
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Also, you need to try a system reset on the camera. It should be in the menu with the wrench.
I might not have the size exactly right, but all of the photos she uploads into Lightroom are a small pixel size, and about 297KB. All the settings on the camera look right, image quality is RAW, and size is L. But the photos upload very small.
Something is wrong. What resolution is the image size set to?
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When she uploads the photos in Lightroom, all come in at 640x427 297Kb. She is not using video.
door abutts22
Your Lightroom is probably set wrong. That's thumbnail size. Change her upload settings to full resolution.
door George A.