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Device and repair information for the 60" LED HD TV by Samsung released in 2013, model number UN60FH6003FXZA.

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Why does the sound keep cutting out?

Watching tv,any channel and/or movie,sound cuts out constantly for 3to5second intervals

Beantwoord! View the answer Dit probleem heb ik ook

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Have the same tv and same problem. It only happens on Uverse. I can turn it off and on and it will fix it most of the time.

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It was my old uverse dvr. Got a new one and fixed.

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I have the same problem, but I have to unplug it for 10 mins or longer and it comes back in but now it's going off soon after it's back on?? Please help

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I have no dvr or cable. Only regular broadcast tv. Flat screen samsung tv. Everyday time of the channels (different ones each time) have no sound. Not the sap (language) button, not the mute. I have no type of boxes connected.

what brings back the sound is i have to channel up and down to channels with sound many times until finally i get sound on these channels. It's infuriating.

catgotmymail@yahoo.com

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See my answer below. Hope it helps

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Hi,

Here is a link which may be of some help.

Try the 'Sound Test' first ( if it is available on your model) and if it doesn't help with finding a solution try the 'Reset' option and see if it helps.

http://www.samsung.com/au/support/skp/fa...

Also, if you have an headphones connection on the TV, try it and see if the problem exists. It may be a 'speaker' problem as opposed to an audio one.

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Hate to tell you this but I have ac Samsung ue65hu8500.

From day 1 ive had the same issue as well. No amount of resets nor firmware upgrades have fixed it. Samsung completely deny its an issue. A four thousand pound mistake. Even sorcing from roku and using bluetooth headphones the same.

Some films, via the Netflix app, I can reproduce sound cut out 100% guarantted in the same place. Samsung said not their app even though its on their hub. Even when I said the issue was from on tv on apps via roku - all sources, they refused to accept there is an issue.

The reason im saying now.. In the last 1 hour ive had the issue at least 20 times.

I really just want to throw the TV. But, like I said, 4k when I bought it a couple of years back - I just dont feel I can warrant the waste. I jyst wish Samsung would do the right thing.

Wont be buying Samsung ever again.

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Samsung UN50EH5000 50-Inch 1080p 60Hz LED TV (2012 Model)

Is my model...

Nothing nothing nothing solves this!

No cable box, no dvr, no netflix, no direct tv, not SAP, regular broadcast tv.

As i said before...

I have to channel up and down dozens of times then it's back...

GRRRRRR

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Hi: I have had the same problem. I turned off my Bose Soundbar and turned up the tv ( Samsung 4K) volume. It's fine now.

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We've isolated the issue to the optical board. When our sound bar is hooked up via component cable there is NO DROPOUTS. The minute we hook up the optical cable for (better) sound, the dropouts start. I believe it's defective optical boards and Samsung doesn't want to replace them in millions of units.

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I have a samsung smart tv maybe 48 inches, can't remember. It's only either 2 or 3 yrs old this Christmas and it to has also just started do that. Not very happy !

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Het nuttigste antwoord

Turn off the Anynet setting. It's highjacking the TV and causes this problem.

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what is Anynet and how do you turn it off

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Jetson,

Many thanks for this suggestions - I went into the settings menu and turned it off. It seems to have sorted the problem. Do you know whether this is the One Connect Box that is causing the issue (i.e faulty but running Anynet) or is Anynet simply firmware that runs on the TV? I'd like to take Samsung to task on this! Thanks for this!

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Hi Huriyyah Amatullah-Bey. You will find Anynet on/off option in the Settings Menu - I think it's under 'System'. but it's in the menu somewhere. It's designed to allow you to control all your peripherals with one control which is no issue for me. Turn it off and see if it solves the problem!

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thank you so much... turning off anynet solved my problem.

Just one question how did it turn on as i have my tv for 10 years and it worked perfect until today when i turned tv on and discovered this sound problem.

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Tried this yesterday it has worked I have a 9 yr old tv that started this about 6 wks ago thank you so much

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I recently purchased a samsung UN40J5200 1080 Smart TV with preloaded apps including Netflix and Amazon. When downloading movies from EITHER app after about 20 min of watching sound sound cuts out with short irregular bursts of sound. TV verified apps were up to date. I was able to overcome problem by using a Roku model 4620X (a smart device with powerful quad processor) to connect with Netflix etc.

My hypothesis for streaming problems is that Samsung didn't put enough RAM to hold the movies and prioitizes picture over sound! IF THIS IS TRUE then they are being CHEAP. Not a good business model. I won't buy another Samsung TV. I wasted about 3 hours on this problem and it was very annoying!

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I purchase a Samsung on Black Friday. I am having issues with the sound only when it comes to Netflix. I don't want to have to purchase additional equipment to make it work. What are other resolutions? I'm disappointed with Samsung. I was on the phone with Samsung, Netflix amd my internet company and got nowhere, that were blaming each other. I want the problem fixed as it is frustrating.

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My Samsung will play on Channel 3 (directv), but one all the others it cuts in and out. I have done everything including resets. No more Samsung for me.

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Is the anynet setting in the tv or the soundbar?

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Hi @ col,

Anynet is a setting in the TV, if your TV has this feature that is.

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Thanks jayeff

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TV - U50KU7000KXXA

Sound bar- HW-MS550

Sound 'hicups' on tv speakers and soundbar using HDMI or optical audio connection.

I put my 'HDMI Audio Format' to Bitstream and 'Audio Format' to PCM and it sorted it out. I have no clue what it all means but it worked......luckily, because the next adjustment was to be a brick through the screen.

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Seems to happen mainly or only on the higher numbered channels. Why???

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I have a Samsung smart tv with a Samsung surround sound Followed these instructions and volume increased significantly and hopefully will also correct the cutting out of sound. Thank you! (instructions above are in the: Settings, then in the 'expert settings' in the 'sound')

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As Jetson said (and I tried this today and it seems to have solved the issue (which I have lived with for two years!). Go into your settings on the TV and find Anynet (which if 'on' turn 'off'). It solved the problem. The only issue seems to be that I need to manually turn the volume off on the TV because Anynet used to turn the TV volume off automatically when I used my AV receiver. That said, it's lovely to watch TV without the constant breaks in the sound - I am going to report this to Samsung....

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For folks who need steps, like myself: Samsung 5 Series Model UN40M5300, Anynet is found under Settings>General>External Device Manager>Anynet+(HDMI-CEC) and select the button to turn it off. (Button should be grayed out when off).

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Can't turn it off

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I turned off AnyNet. Still no sound. I’m not using Dolby. All settings seem fine. Tv is about 4-5 years old. Purchased new.

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Samsung QLED 65" Q7 less than one year old. It has sound bar/speaker. At times vol. has to be up max of 100 to hear. Samsung has HUGE problem with poor sound. This tv has two small speakers on back, one on each end. We also had their 32" HD--it suddenly and completely lost sound. Failed Samsung sound test. Prev., we had a Samsung large tv 12 years--w/2 or 3 " black "frame" around screen--great. Anyone know if they still make similar "framed" larger tv? Techs explain sound problems on newer tvs like QLED due to public's desire for thin tv and Samsung assumes you will also buy sound bar. Thin tv requires using small thin speakers=poor sound. Does anyone know how to increase volume on QLED Samsung? Or if not, what tv is the best (we do not stream, etc.) in picture quality/motion control for sports, sound, etc. ? Also, I see some recs about turning off Dolby--or turning it on: Question: Do Comcast/Xfinity cable boxes support Dolby? Thanks to all!!

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Thank you I have just done this so fingers crossed I will let you know

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I bought my 55 inch flat screen samsung "smart" TV last year during black friday and have had the same problem. The only fix I have found is using an apple tv instead of their smart hub.

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I have this model UN48J520D and my TV has this problem and has had it from day one. I talked to Samsung and they blamed it on every device attache'd to the tv. They told me not to take it back to Costco but to try this and try that but to no avail. The tv even cutout on the digital antenna. This is the most irritating thing possible. There has to be a way to hold their feet to the fire. Tv is now almost 2 yrs old. Turning off adobe does nothing.

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I have the same problem. Turning off Anynet does not help or resolve the problem.

The only thing hooked to this t v is the cable box on HDMI1

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Turned off the anynet. Did not help. Tv is two years old. Driving me crazy. Don’t use smart tv apps. No sound at. I won’t buy another Samsung. Have a Sony that is 15 years old still great.

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No sound bar.

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Turn off dolby. I don't have suraround sound or anything special, but when I turned off Dolby

my Samsung 43" tv sound is perfect. Hope this helps some of you.

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Mike, you can't have Dolby turned on with surround sound and it shouldn't be intermittent without surround sound even with bitstream on.

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Well it worked for me! After several years of trying to figure it out. Thank you Mike!

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I am having the same problem. I have my home theater receiver connected to my tv, and the only port it will allow me to connect it is on the HDMI ARC port. It will not send the sound to the receiver unless it is connected to the ARC port. Which also means, I must have anynet turned on at all times. The second I disable anynet, the tv speakers turn on and my home theater receiver becomes a really expensive home decor piece. However, anytime I have anynet enabled, my home theater works, but, I get hiccups in sound randomly whenever it feels like it… usually at the most important parts of a dialogue, so I rewind to hear what they said. it’s annoying. I bought this tv two weeks ago, for 1100 dollars, and honestly, I don’t want it but I can’t take it back, so it’s going into the closet until I can find someone to buy it. There is no solution to this problem. It’s just the way samsung makes tvs. My old LG tv about 10 years old, no matter what HDMI port I plug into, sends sound to my home theater receiver, and there’s no such thing as anynet to be found, or an ARC port. It’s all bs with no solutions. No solution will ever be made either, so don’t look for one. It’s a complete and total waste of time.

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I had a similar problem with my new Q7D OLED 83" TV. Make absolutely sure you are using 4K compliant HDMI cables, especially if you are using ARC. For some reason, Samsung TVs are very sensitive to this, and symptoms can range between intermittent audio drop outs to video drop outs and freezing. After 3 days of trouble shooting with Samsung, I finally decided to replace the HDMI cable and my intermittent audio drop outs disappeared. The audio drop outs would occur whenever I played Netflix, HBOMax or Prime Video content. What was happeneing is when using ARC, the audio stream is sent back on the same HDMI cable from the TV to my Denon receiver. If you don't have a newer 2.0 or 2.1 HDMI compliant cable, I think the poorer shielding of older cables caused the audio drop outs that I experienced.

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Have a 65” Samsung @ 18 months old, recently had the dipping in sound out if the blue after working great

After reading all the comments on here turned off Anynet and still had the problem, now turned off Bitstream and the sound is perfect as before !

Hope this helps as the frustration is real

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I did the anynet and seems to be working. Amazing. I really didn’t think about it until one night in bed I realized that my tv upstairs didn’t do it EVER! So I googled and found that the anynet off is working. Give it a try and I hope it works for you.

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Our picture also cuts in and out for a few seconds.

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TV - Samsung QN55Q8FN


Soundbar - Sony HT-CT350


So turning off Anynet+ did the trick, but now how am I supposed to use my soundbar w’ the tv? The moment I turn off Anynet+, the soundbar disconnects from the TV.

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Hi,

Can you try using a digital optical cable between the TV audio out (digital optical port) and the soundbar's TV digital optical in port?

Change the Sound settings in the TV. This is from p.36 of the manual:

"If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.

To manually change the Sound Output setting, do one of the following:

Also the input selected on the Soundbar may have to be changed to OPT input (i think)

– Use the Quick Settings screen to change to the connected device:

Use the Select button to select Audio Out/Optical on the Sound Output menu. > Settings > up directional button > Sound > Sound Output.

– Use the Settings screen to change to the connected device:

Select Audio Out/Optical on the Sound Output menu. > Settings > Sound > Sound Output).

● An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.

● Digital audio is only available with 5.1 channel broadcasts.

You'll also have to change the soundbar input to OPT/input (I think)

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Thanks for helping. I will give this a try and report back.....may be a few days though.

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I have a new Samsung Qled 65 inch and the sound is cutting out on it, I tried the Anynet thing and that did not work, any other suggestions? I'm using the Vizio sound bar.

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Ken, try changing the video quality from HDX or HD to SD.

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I'm not sure what I did but it's working great now the only thing is now my Vizio sound bar is always turned on which I really don't care, it was turning on and off when I turned the TV on and off but now it stays on unless I turn it off, but I absolutely love the sound it's great.

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Changing the Anynet to off and turning of DolbyDIgital didn’t work for me. I had to change the video quality from HDX to SD. This problem only occurs on videos or movies that are HDX through apps like VUDU.

I agree this is absolutely frustrating. I spent $800 for a samsung tv. I shouldn’t have to deal with this crap. Get it together Samsung!!

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I switched to Roku for 4k and the sound cutoff stopped.

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Hi Mark,

I’ve disconnected anynet now and just use the TV speakers which has fixed the issue. I mainly watch Netflix / Prime / YouTube etc through my Apple TV box which goes through my Receiver so the impact is not too bad, but it is however ridiculous that I can’t listen to the TV through my receiver. When 8K TV is cheaper I’ll be switching to another manufacturer.

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I have the Samsung nu6900 using optical audio into an older yamaha home theater receiver. The sound would cut out for 1/2 second intermittently. As per a recommendation on another site I installed a Easycel Audio Digital to Analog Converter DAC ($14.99) in between my tv and the receiver. The optical out of the TV goes into the DAC and the output is a left and right channel RCA which goes into the receiver. Set the TV to PCM, (NOT Bitstream). I no longer have audio cut outs AND the audio from the receiver is better. My conclusion is that older DAC in aging receivers cannot process fast enough compared to the new DAC I used. Good luck!

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No answer just same issue but with LG tv (2013 model). Everything works fine and then all of a sudden the sound is gone but picture is fine. It happens more with watching video via the iPad through to the Apple TV and on to the TV set. The Apple TV is 2012 but updated. The iPad is iPad Pro 9.7”. I don’t have cable - watch tv thru over the air signal. And all movies through Apple TV. It seems to happen whether watching Prime, PBS, Youtube etc. it happens some with just tv over the air but not as much. It just comes and goes…turn it off and back on and it works fine. Sometimes It goes off again in just minutes, other times it’s hours or days. Very frustrating.

I just wanted to chime in because folks were hanging up on Samsung and I don’t believe this is just a Samsung issue. Can’t figure it, I’ve closed and shut down everything, hard reset the iPad, checked setting on the tv to make sure no energy savings or mute was set to come on.

Going to call Apple to see if they have any ideas.. The only thing I know that is different is Verizon (my internet provider) did a recent upgrade to the service (900+ mbps) and some folks had to get new routers but I already had an upgraded router.

Maybe my sound is just going bad on the tv though it’s only a few years old. Best Buy did say the sound on many of the newer tvs don’t last long and he suggested getting a sound bar but it’s seemed to be fine and I don’t have but so much space - just room for tv.

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Hi @poetheraven1 ,

Have you checked that the TV volume is set to at least >50%?

How far from the docking station are the headphones when being used? It should not be >10 metres (30’) with preferably no obstructions e.g. walls in between, as this can limit the distance that it can work correctly.

Try connecting to the docking station from another audio source (and the TV as well if possible) using the other connection method available on the docking station i.e. RCA audio cable (cable with red + white RCA plugs at each end) or 3.5mm to RCA adapter cable i.e. 3.5mm plug at audio source end, RCA plugs at docking station end, (has the TV got a headphones jack?), to check whether it is a Bluetooth problem between the docking station and the headphones or perhaps a problem within the TV or the connection type between the TV and the headphones.

What is the model number of the TV?

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Hi there if got a new Samsung Qe55Q60R tv & just bought a Panasonic home theater audio system sc-htb700 & I cant get Amazon Prime video to work just keeps saying to go to amazon help on the website wonder if someone could help solve my problem so frustrated as all other virgin media channels work

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I have solved my intermittent sound issue.

I have a QN65Q6DRAF tv. After setting it up I found the sound was dropping out intermittently for about a second. After searching the web on several occasions I ended up switching to PCM which I was not happy about so I went back and disconnected my BOSE Acoustimass sound and just using the tv speakers. Problem went away but sound quality degraded. Further searching I discovered that a post saying the sound signal might be too complex for my older sound system. I purchased a new Samsung Soundbar HW-Q70R This fixed the issue with the sound dropping out.

For those who care there is more to this story.

Now my sound is lagging the video when using the HDMI ARC connection. After a bunch more time spent on the internet I have ended up with my cable box into HDMI port on the soundbar and then using the ARC connection to the tv. Fixed sound but now my PS4 and Apple tv are left out so I purchased an Insignia NS-HZ335 3 in 1 out HDMI switch. The out from switch to HDMI in ARC out to tv.

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I changed my HDM1 cable that supports 4K2K and it solved all of my intermittent sound problems

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Mike Fleming zal eeuwig dankbaar zijn.
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