Surface Pro 2 shutdown randomly

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Microsoft Surface Pro 2

De Microsoft Surface Pro 2 is een tablet/laptop-fusie die in 2013 werd uitgebracht. De Surface Pro 2 is de opvolger van Microsofts Surface Pro en gebruikt Windows 8.1 tot en met Windows 10.

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brunonemer @brunonemer

Rep: 1

Gepost: 24 nov 2015

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Surface Pro 2 shutdown randomly

My surface Pro 2 shutdowns randomly without reasons, I've found a pattern: every 30 minutes with 0 seconds! exactly 30 minutes. Tried resetting, installing recovery image. I've had an issue installing recovery image: when I choose "fully clean the drive" after 30 minutes 0 seconds (33% installing) surface shutdowns by itself. I can only install the recovery image choosing the "just remove my files" option because takes less than 30 minutes. It's not a driver issue, not an OS issue, not heat issue, as crazy as it sound, it's a time issue (¿planned obsolescence?)

I CAN'T FULLY CLEAN THE DRIVE the Surface turns off by itself before finnish. I've contacted 4 times to Microsoft support and last time they were unable to get me another solution.

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Ja Nee

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2 opmerkingen:

you should try bios reset first and and seee

24 nov 2015 door Abdul Galib Deel

I've tried to reset from bios menu but there's no way to do it

15 jan 2016 door brunonemer Deel

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I've tried to reset from bios menu but there's no way to do it — brunonemer, 15 jan 2016

Abdul Galib @galmoham Rep: 1,3k 8 7 3 · Answer 1 · 2015-11-24T10:16:12-07:00

Abdul Galib @galmoham

Rep: 1,3k

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Gepost: 24 nov 2015

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if your are really sure about the timing then i suggest you crack it open and disassemble the battery connector and do it with direct charger plugged in... and observe again

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Ja Nee

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I've tried any mehod, I dissasembled and disconected the battery, tried to reset bios with this, reinstalled factory recovery without connecting battery, tested all without battery and shutdowns are stilll here. I don't want to assemble before try... i don't know what to try

20 jan 2016 door brunonemer Deel

try subjecting your device to a cooling device e.i.. direct a fan to the device as u power it on and observe the shutdown timing....

21 jan 2016 door Abdul Galib Deel

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Joe @phx Rep: 1 · Answer 2 · 2017-04-19T15:27:50-07:00

Joe @phx

Rep: 1

Gepost: 19 apr 2017

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Same issue here Anyone ?

These POS's need to be dumped on the corporate door step like the dung they are attempting to say is marketable.

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Microsoft Surface Pro 2

Surface Pro 2 shutdown randomly

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