It sounds like your LG Rebel 3 LTE is experiencing a software or firmware issue, possibly due to a corrupted system file or a failed update. Since the phone freezes on the TracFone screen during boot, it’s likely stuck in a boot loop or unable to complete the startup process. Here are some steps you can try to recover your phone and potentially save your data:
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1. ***Try a Forced Restart***
- Remove the battery, wait 10 seconds, and reinsert it.
- Hold down the ***Power*** button and ***Volume Down*** button simultaneously for 10-15 seconds. This may force the phone to restart and bypass the freeze.
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2. ***Boot into Safe Mode***
- Turn off the phone completely.
- Press and hold the ***Power*** button until the LG logo appears.
- Once the logo appears, release the ***Power*** button and immediately press and hold the ***Volume Down*** button.
- Keep holding the ***Volume Down*** button until the phone boots up. If successful, you’ll see "Safe Mode" in the bottom-left corner of the screen.
- In Safe Mode, third-party apps are disabled. If the phone boots successfully, you may be able to back up your data.
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3. ***Perform a Factory Reset (Warning: This Will Erase Data)***
- If Safe Mode doesn’t work, you may need to perform a factory reset. ***Note:*** This will erase all data on the phone, so only do this if you’re willing to lose your downloads.
- To factory reset:
1. Turn off the phone.
2. Hold down the ***Power*** button and ***Volume Down*** button simultaneously.
3. When the LG logo appears, release and immediately hold both buttons again.
4. This should bring you to the factory reset menu. Use the volume buttons to navigate and the power button to select "Yes" to reset.
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4. ***Recover Data Using a Computer***
- If the phone still doesn’t boot, you can try connecting it to a computer to access the files:
1. Connect the phone to a computer using a USB cable.
2. If the phone is recognized, you may be able to access the internal storage and copy your audio files to the computer.
3. If the phone isn’t recognized, try booting into ***Download Mode***:
- Turn off the phone.
- Hold the ***Volume Up*** button and connect the USB cable to the computer.
- This may allow the computer to recognize the device.
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5. ***Seek Professional Help***
- If none of the above steps work, consider taking the phone to a professional repair service. They may be able to recover your data or repair the software issue.
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6. ***Prevent Future Data Loss***
- If you manage to recover your data, back it up immediately:
- Use cloud storage (e.g., Google Drive, Dropbox) for your audio files.
- Transfer files to a computer or external storage device.
- Enable automatic backups in your phone’s settings.