A few days ago, the usb-c port of my ally had stopped charging with the provided adapter. It still connects (a white LED shows up when connected in sleep mode), but it will not charge it, no matter what side of the usb I used.
Right now it only charges with low power cables, the kind that you would use for phones, and (as far as I know) only works on one side of the cable. Obviously it means that I can't use it and charge at the same time, I'd have to wait about 8-9 hours just for it to charge 60%. Non-charging cables work as well, but again only on one side.
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I took the ally to two repair shops, both of which did nothing to fix the problem (thinking the adapter was the problem). I think it has to do with the port itself, or somehow the a bios update. I hope this could get fixed soon, I don't want have to return it.
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I took the ally to two repair shops, both of which did nothing to fix the problem (thinking the adapter was the problem). I think it has to do with the port itself, or somehow a bios update. I hope this could get fixed soon, I don't want have to return it.
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Edit: Thanks to JiYoW (@luunfmr2mlkysbv) for helping me out! The solution is to try and switch the "batter care" on the MyAsus app on and off a couple of times, and also the full-charge mode as well just to be safe. Then fully turn off the ally, plug in the charger, and then turn it back on, Very simple!
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I'll keep this question open in case the solution doesn't work for someone else, and if others have others ways to fix this (hopefully without going into too many repair shop beforehand 😅)
A few days ago, the usb-c port of my ally had stopped charging with the provided adapter. It still connects (a white LED shows up when connected in sleep mode), but it will not charge it, no matter what side of the usb I used.
Right now it only charges with low power cables, the kind that you would use for phones, and (as far as I know) only works on one side of the cable. Obviously it means that I can't use it and charge at the same time, I'd have to wait about 8-9 hours just for it to charge 60%. Non-charging cables work as well, but again only on one side.
I took the ally to two repair shops, both of which did nothing to fix the problem (thinking the adapter was the problem). I think it has to do with the port itself, or somehow the a bios update. I hope this could get fixed soon, I don't want have to return it.
A few days ago, the usb-c port of my ally had stopped charging with the provided adapter. It still connects (a white LED shows up when connected in sleep mode), but it will not charge it, no matter what side of the usb I used.
Right now it only charges with low power cables, the kind that you would use for phones, and (as far as I know) only works on one side of the cable. Obviously it means that I can't use it and charge at the same time, I'd have to wait about 8-9 hours just for it to charge 60%. Non-charging cables work as well, but again only on one side.
I took the ally to two repair shops, both of which did nothing to fix the problem (thinking the adapter was the problem). I think it has to do with the port itself, or somehow the a bios update. I hope this could get fixed soon, I don't want have to return it.