I had a Samsung with no agitator for several years and loved it. Then I purchased a new one over a year ago and have had nothing but trouble with it! No matter what the fabric and load size are, it still messes up my load by making a loud noise and finally stops with the error code. I take some of the clothing out or add more in and it still acts like it is fixing to go into orbit. I will NEVER buy another one like this at all. I have to baby sit the machine and can't get much of anything else done because of it sounding like thunder! The machine is on a level surface and shows to be level. I hate this blooming thing!!!