Hello, this laptop won't charge if it's ON but for some reason it can charge while he's in sleep mode or turned OFF. At first, I thought the AC adapter was somehow broken and could not provide enough current which is not the case since the charging time is pretty normal (when it's not on of course) and there is no voltage drop when I measure directly the voltage across the power pins (motherboard), the charger keeps its voltage stable but I don't know if there is a flow of current, when I plug it in, windows briefly detects it then nothing, it's like an over current protection but clearly there are no short-circuits otherwise it won't charge in any case.
I installed the latest bios and made a clean windows 10 installation but the problem remains, I don't think the battery is dead since I can use it for around 2 hours.
I even tried to turn it on without RAM so it won't use any resources without success.
Any one got an idea please of what could cause this issue?
Hello, this laptop won't charge if it's ON but for some reason it can charge while he's in sleep mode or turned OFF. At first, I thought the AC adapter was somehow broken and could not provide enough current which is not the case since the charging time is pretty normal (when it's not on of course) and there is no voltage drop when I measure directly the voltage across the power pins (motherboard), the charger keeps its voltage stable but I don't know if there is a flow of current, when I plug it in, windows briefly detects it then nothing, it's like an over current protection but clearly there are no short-circuits otherwise it won't charge in any case.
I installed the latest bios and made a clean windows 10 installation but the problem remains, I don't think the battery is dead since I can use it for around 2 hours.
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I even tried to turn it on without RAM so it won't use any resources without success.
Any one got an idea please of what could cause this issue?
Hello, this laptop won't charge if it's ON but for some reason it can charge while he's in sleep mode or turned OFF. At first, I thought the AC adapter was somehow broken and could not provide enough current which is not the case since the charging time is pretty normal (when it's not on of course) and there is no voltage drop when I measure directly the voltage across the power pins (motherboard), the charger keeps its voltage stable but I don't know if there is a flow of current, when I plug it in, windows briefly detects it then nothing, it's like an over current protection but clearly there are no short-circuits otherwise it won't charge in any case.
I installed the latest bios and made a clean windows 10 installation but the problem remains, I don't think the battery is dead since I can use it for around 2 hours.
Any one got an idea please of what could cause this issue?