My harmony companion stopped working a few weeks ago. I replaced the battery. 2 days later it stopped working again. The battery was loose, however, I can’t put it back in. When I put it in, it spits it back out. I used the iFixit guide for opening the remote to access the motherboard/buttons, but I can’t figure out what to do about it spitting out the battery. Can anyone help with this? Harmony’s official response was “It sounds like it was dropped”. It’s very possible. I didn’t drop it, but I’m also not the only one to use it.
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=== Update (10/25/2019) ===
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*Update….I forgot that I took a picture of what mine looked like before putting it together. The main wire that the battery sits on seems to be slightly off center. Would I need to bend it back? I wouldn’t think that would be the issue and I doubt it would bend like that from a drop (as Logitech suggested), but who knows.
My harmony companion stopped working a few weeks ago. I replaced the battery. 2 days later it stopped working again. The battery was loose, however, I can’t put it back in. When I put it in, it spits it back out. I used the iFixit guide for opening the remote to access the motherboard/buttons, but I can’t figure out what to do about it spitting out the battery. Can anyone help with this? Harmony’s official response was “It sounds like it was dropped”. It’s very possible. I didn’t drop it, but I’m also not the only one to use it.