Same problem here- says jump to DLOAD MODE Get the RAM DUMP Image after connecting USB. Have tried the volume thing to no avail. I was on a link supposedly to a major news site linked through a FB Story about windmill power. Up popped some “win a gift card” screen- dumb me I clicked- went to the next screen that said I won a $1,000 gift card- I clicked on the rules! SAW it was most likely a scam. Closed the window out and all windows out on the phone. LG model- then this screen of Kernel popped up!