Way to prove it is an app is to reset it, but'' first back up ''the phone using the phone's backup feature.
Then factory restore (also known as hard reset) the phone and see if the problem is gone.
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''Be aware that a hard reset will erase all your data and downloaded apps. It will restore the phone to a factory default condition. That is why it is important to do a backup first before you do a reset''
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''Be aware that a hard reset will erase all your data and downloaded apps. It will restore the phone to a factory default condition. That is why '''it is important to do a backup first''' before you do a reset''
If the problem has gone, restore the phone using the phone's restore feature using the backup you made earlier.
Check the operation of the phone.
''If the problem has gone'' then the reset fixed the problem
''If the problem has returned'' then a downloaded app is the problem. You will have to uninstall each downloaded app one by one checking the phone after each uninstall until the problem is gone. The last app that you uninstalled was the cause of the problem
Hi @marcos555 ,
Way to prove it is an app is to reset it, but'' first back up ''the phone using the phone's backup feature.
Then factory restore (also known as hard reset) the phone and see if the problem is gone.
''Be aware that a hard reset will erase all your data and downloaded apps. It will restore the phone to a factory default condition. That is why it is important to do a backup first before you do a reset''
If the problem has gone, restore the phone using the phone's restore feature using the backup you made earlier.
Check the operation of the phone.
''If the problem has gone'' then the reset fixed the problem
''If the problem has returned'' then a downloaded app is the problem. You will have to uninstall each downloaded app one by one checking the phone after each uninstall until the problem is gone. The last app that you uninstalled was the cause of the problem