thank you everyone for your help, i did get the firmware update to work and i can get on internet sites, i am going to try the panther because i can't get jaguar to download, it doesn't take me to the gray screen anymore but it keeps bringing my to the restart page aand thats as for as it gets. all well but thanks bunches and happy holidays jen
also i had a tech look at it and he basically told me to get a new computer but i told him i had people :) and go figure, i got it figured out by myself with your help lol