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Samsung Galaxy Amp 2 Troubleshooting
The Samsung Galaxy Amp 2 is a smartphone released in 2016.
No audio or sound coming from phone
The phone will not play any audio or the audio is too quiet at full volume.
Software needs to be updated
A phone can usually function poorly if it isn’t updated to the newest software. Check this by going to settings > about device > software updates > check for updates. If you see an option to update, choose the newest one and wait for the download to complete.
A setting may have disabled the audio
Enable the sound by sliding your finger down from the top of the screen to open the drop down menu. Select the speaker icon and enable it if it has a slash over it or move the bar to the right side for maximum volume (there may be multiple bars such as ringtone, notifications, and other media). Enable the ones you want. You can also do this in the settings app by going to settings > sound > volume and adjust the volume there.
The phone may be bugged
If your phone randomly turned off its sound then it may be a bug or a glitch in the system, not every piece of software is perfect. Restart the phone by holding down the power button and click “restart” if there is an option then wait a bit and turn it back on by clicking the power button again.
The phone thinks it’s in headphone mode
If you can still listen to the audio with earphones on and the volume bar only works for the speaker then the phone may have glitched and thinks that it is in headphone mode. To fix this, insert the headphones into the headphone jack several times to combat this bug, it may fix the problem if it was only a glitch in the system.
The phone thinks it’s in Bluetooth mode
There can be a bug where the phone is still connected to a Bluetooth speaker or other device even if that device was turned off. Go to settings and turn Bluetooth off to fix this problem.
There may be dirt or dust in your headphone jack
Test the audio with earphones to see if you hear anything using this method. If you do not hear sound while using earphone even with full volume then your phone may have some dirt or water in it’s headphone jack.
Use a Q-Tip but first remove some cotton from it so it can fit in the jack. Clean the headphone jack with the modified Q-Tip in order to remove dust or soak up any water that may have been caught in the jack.
If the sound continues to not work, the headphone jack may be water damaged or broken. You may need to replace the speaker yourself or have a professional replace the component.
Touchscreen not responding
Your touchscreen turns on, but does not respond to your finger or stylus.
The screen is dirty
If a touchscreen is dirty or otherwise covered in something, it might not work correctly. You can wipe the screen with a microfiber cloth.
The screen is broken
A broken screen may need to be repaired or replaced.
You are wearing non-touchscreen gloves
Most gloves do not work well with touchscreens. You can buy gloves that are designed to be used with touchscreens.
Camera does not respond
The front or back camera is not opening or taking pictures.
Not enough storage on your phone
If you can take a picture, but it isn’t saved in your phone afterwards, your phone may not have enough storage to save the picture.
There may be something wrong with the camera software on your Galaxy Amp 2. If your camera app is not opening or crashing during use, the camera software may be to blame. Try doing a soft reset on your phone, followed by a hard reset if the problem persists.
Camera is broken
The camera is damaged or broken and may need to be repaired or replaced.
Camera is scratched or cracked
If the camera lens is scratched or cracked, it may not take photos correctly or at all. Consider replacing the camera lens.
Device won’t start or power up
The phone will not turn on.
Try turning on your phone by holding on to the power button for at least 25 seconds. If that button won’t work that doesn’t necessarily mean your phone is broken. It could also be a software problem.
Try charging your phone for a while, the device won’t start up quickly if the battery is completely dead. Wait until it’s fully charged to see if it powers back on.
If that doesn’t work, try changing a different charger. See if the problem is not with the charger or even the power outlet.
If that still doesn’t work, you might have to restore your device. Check to see if your device has an easily installable firmware images, which you can install manually.
Home button does not work
If the home button does not work then it may need to be replaced.
Phone was water damaged
If you know that your phone was water damaged then you may need to replace the motherboard or buy a replacement.
Device Will Not Charge
The device shows no sign of powering up.
Faulty Power Source
It’s possible that the power outlet is malfunctioning or not active. Try plugging the device into another socket, or from your computer. If your device charges from a different source, you have found the solution.
Faulty Wall Adapter
Check that the USB port and the adapter are not damaged or disconnected. If you access to another adapter, try connecting it to the USB port.
Skewed USB Socket
There is a small metal connector inside the USB socket that can sometimes be bent. To repair this, begin by turning off your phone and removing your battery. Then, take a small pin and straighten the small tab inside. Return the battery, turn on the phone, and then try charging again.
Batteries sometimes begin to leak battery acid or bulge as they age; this would be a major indicator that it needs to be replaced. If you can, remove the battery with the proper tools. If this is not possible, take the device to a repair shop.
If you find that your charging problem started around the time of a software update, you may need to downgrade to an older version of the operating system. Keep in mind that newer updates are optimized for security, so proceed with caution. Alternatively, you may need to update your software to a newer format.