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HP 15-g071nr Troubleshooting
This troubleshooting page will help you identify problems with the HP 15-g071nr.
Crashing and Sudden Shut Down
The laptop suddenly shuts down and displays a distinct blue error screen.
Blue Screen of Death
Your device has encountered a fatal error that forced the operating system to recognize that it can no longer safely carry out tasks and manage hardware. The best solution is to simply allow the Blue Screen to shut down the computer and restart it. This process is automatic and should not be interrupted. The operating system should return to a state of stable operation. If Blue Screens continue the best solution is to write down the error code that appears and google the code to discover a definition.
The laptop crashing can be caused by overheating which is caused by overuse of the laptop. Try using a cooling paste that can be applied on the processor. It is not to be done by yourself, it must be done at a laptop repair shop.
If your device suddenly shuts down the key reason is because of a faulty battery. It happens because of long usage of the laptop or excessive charging. Try checking your battery and if you notice it is not working, replace the battery.
Faulty Power Supply
If your device shuts down randomly, it has a faulty battery supply. Try changing your power supply as soon as possible. You can also try replacing the cooling pad.
Computer has Long Startup Time
After powering on the device, it takes several minutes to reach Windows.
Updating Software or Full Hard Drive
The laptop takes a long time to fully boot up into Windows. Consider not turning it off and having your computer enter into hibernation mode. Then, disable the startup program and make sure no program is running at the time of closing the laptop, format or reinstall the large files, check the hard drive space, update drivers, remove unneeded software and use features of your operating system to search out duplicates of files.
Battery is Not Charging
You try charging your laptop but it does not work.
Clean Charging Port
Try cleaning the charging port at the corner of your device, removing the battery and cleaning those connections.
Broken AC Adapter
If the battery still cannot charge, replace the AC Adapter with a factory replacement form HP.
Faulty Charging Port
If the battery still cannot charge after these steps have been taken, the problem is most likely a faulty charging port or a motherboard that has failed. Remove your hard drive while troubleshooting these problems to prevent potential data loss from electrical damage.
Note: The device can still boot without a hard drive installed.
Slow Device Speed
Your device is operating slower than when it was new.
Hard Drive Full
The laptop takes a while loading anything after it is already on. Try to reboot the computer if you haven’t done it recently. Then, delete the temporary files stored in a hard drive to free up space. Look for bad, corrupted or fragmented hard drive including any physical damage, upgrade the memory, hard drive, and scan for the malware and viruses. These steps will free up space in the computers CPU and will allow you to have more contro
Old or Failing Hardware
If the laptop is running slowly, it can possibly be that the hardware can no longer meet the demands of the new technology. Try to consider hardware upgrades. By adding extra RAM, it will help the computer to handle more intense programs and allow for multi-tasking.
Computer Shuts Down or Freezes
Your computer shuts down even when the battery is fully charged.
If the computer does not charge completely, first try reconnecting the battery. Running the laptop from the AC adapter with the battery removed can be done. If it is able to run with no problems from the AC adapter, it is most likely a bad battery or failed motherboard. Try replacing the battery.
Dust in Fan and Heat Sink
If the computer is shutting down or freezing and is getting warm at the bottom, it is most likely a heat issue. This happens when the fan and heat sink become clogged with dust, leading the processor to not cool down correctly. This causes the shutting down and freezing. Try carefully cleaning the fan and heat sink to remove the dust.
Computer Makes Noise while Running
Your computer is working but keeps making a constant grinding sound, rattling or coil whine noise.
Broken Cooling Fan
Cooling fans in laptops have small fins the push air out of the laptop to cool all its components. If any of the following conditions are met, the fan must be replaced:
- A fin is broken or is brittle.
- If the fan is making a rattling noise, a bearing may have failed.
- If the fan does not constantly spin or makes a coil whine noise while the computer is turned.
We strongly recommend that your device should not be turned on until a faulty cooling fan is replaced.
Faulty Hard Drive
If the cooling fans are working and the laptop is still making the noise, it is most likely coming from the hard drive. Back up all personal data and then replace the hard drive.