CyberHome CH-DVD 300 Troubleshooting

The DVD player does not turn on.

If the DVD player does not turn on, it may be in standby mode, in this case the Standby LED to the right of the disc tray will be glowing. Hit the power button to turn the DVD player OFF. Wait a few seconds before hitting the power button again to power ON. The DVD player requires a few seconds between powering on and off.

If the DVD player does not turn on, the AC Power Cord may be loose or not plugged in. Check if the AC power cord is fully plugged into a wall socket. Make sure the wall socket works properly by trying another device in the same socket.

If the DVD player does not turn on, the AC Power Cord may be damaged. Check the AC cords for damage. The AC Power Cord may have bare wire showing or may not be properly connected to the power supply board. The AC cord may need to be replaced.

If the DVD player does not turn on, the Power Supply Board may be damaged. Check the fuses on the Power Supply Board. Also, check for any damage to the Power Supply Board. The Power Supply Board may need to be replaced.

The DVD player does not eject the disc.

If the DVD player does not eject, the DVD Player may be turned off. Turn the DVD Player on. If the DVD Player will not turn on, See the DVD Player Does Not Turn On section.

If the DVD player does not eject, it may be in standby mode, in this case the Standby LED to the right of the disc tray will be glowing. Hit the power button to turn the DVD player OFF. Wait a few seconds before hitting the power button again to power ON. The DVD player requires a few seconds between powering on and off.

If the DVD player does not eject, the DVD inside the DVD Player may be jammed. To access the Disc Tray, remove the top panel and disc tray bracket. Check to make sure that the center of the disc is aligned with the disc mount.

If the DVD player does not eject, the Disc Tray May Be Damaged. Check for any apparent damages to mechanical components of the disc tray, including the gears as well as the ejection motor by replacing the Disc Tray.

If the DVD player does not eject, there may be a bad connection between the motherboard and the ejection motor. Remove the top panel and unplug the ribbon cable connections. Clean the connections with alcohol and then plug them back in. Also check for any damage to the ribbon cable. The ribbon cable may need to be replaced.

If the DVD player does not eject, the ejection motor may be broken. The ejection motor may need to be replaced.

If the DVD player does not eject, the eject button may be damaged. See Buttons Do Not Work below.

The DVD player is not reading the disc.

If the disc is not being read, there may be be dust collected on the disc, or the disc may be scratched. Clean the disc with a micro cloth or purchase a new disc.

If the disc is not being read, the power to the laser may be interrupted. Remove the top panel to check for damage to ribbon cable connections. Also check the condition of the laser housing. One or both of these components may need to be replaced.

To check if the laser lens is dirty, remove top panel and disc tray bracket. Use a microfiber cloth to clean the lens.

If there seems to be moisture in the disc tray, place DVD player on its side and air out with a fan or blow dryer.

If the laser seems to be worn out, buy and replace with a new laser.

The disc does not spin in the DVD player.

If the Disc does not spin in the DVD Player, the DVD may be scratched. In this case the disc laser will not be able to read the disc. Put in a different DVD in order to see if the problem is the DVD itself, not the DVD player.

If the Disc does not spin in the DVD Player, it may be due to the DVD player overheating. With the DVD Player turned off, blow compressed air from a can through the vents located on the bottom of the DVD Player. This will get rid of any dust that might be accumulating in the DVD player (main cause of overheating).

If the DVD player tells you to open the tray and nothing happens, the motor may be broken. Check the Buttons Do Not Work section to make sure that all connections are secured and that the button circuit board is functioning properly. If everything works as it should and the tray still does not eject, then you will need to replace the tray motor.

Check to make sure the ribbon cable is fastened between the motherboard and the disc tray. You may have to replace the ribbon cable if it is damaged.

See The Disc Tray May Be Damaged.

If the DVD does not fasten, the disc mount may be broken or worn out. The disc mount or entire disc tray may have to be replaced.