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Cold coffee not always work

I have my machine for about 2 years now. Everything works fine, except that sometimes the cold coffee does not work. The machine grinds the coffee, but when it starts to get the water to pour the coffee, it simply stops and cancels the operation. Usually trying again in a few minutes works, but sometimes it doesn't.

I cleaned everything inside already, but the problem persists.

Any ideas of what could be wrong?

Thanks

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