Rep: 13
2
1
Hi there. My iPhone 14 Plus keeps rebooting every few minutes. Error code is 0x500000.
Can anyone shed some light on what this issue is and what I need to do to get it resolved
Is dit een goede vraag?
Rep: 85k
135
68
104
Hi Liza,
You were on the right track with error code . Here's the smoking gun from your panic log.
S.sensor array 0 - 4 is 0x0, 0x500000, 0x0, 0x0, 0x0
Alisha, who asked you about it previously, is the author of the best information we have on iPhone panic log errors. Here's what their wiki page has to say about yours.
iPhone SMC Panic Assertion Failed - iFixit
Sensor Array: 0x500000
Likely Issue: Battery **
**Replacing the battery will result in a warning message that the battery installed is not an OEM Apple battery, unless you use an Apple battery supplied by Apple's Self Service Repair program and run System Configuration.
The short story is your phone is having an issue talking to the battery. It scans its sensors every three minutes, so three minutes after booting it goes to check. In your case for some reason it can't talk to the chip on the battery so it reboots the phone in an attempt to recover. Of course this is a hardware failure, so once it comes back up and checks the sensors again, it sees that it can't talk to the battery so it reboots the phone... and just keeps doing it because despite how smart a computer can look, it's really stupid and will never ever realize that rebooting again won't help.
So the fix here is to replace your battery. If you buy a genuine Apple battery and have iOS 18 then you should be able to get rid of the "genuine parts" warning using the Repair Assistant; otherwise you'll either have to pay Apple to fix it or live with the warning.
Here's the iFixit guide showing you how to do that repair if you decide you want to tackle it yourself.
Was dit antwoord nuttig?
actually secondhand batteries would work as well. It's going to show as "used" in the parts and service history, but it won't have any compatibility issues.
@leooooooooo Yes, absolutely correct; a new or used battery is fine as long as it's a genuine Apple part, with the caveat that it can't be from a phone that's been reported lost or stolen. And with the release of iOS 18, users can now pair their Apple battery to the phone using the Repair Assistant, eliminating the warning message and restoring the ability to view the battery health information.
{"bug_type":"210","timestamp":"2025-12-19 16:19:54.00 +0300","os_version":"iPhone OS 17.4.1 (21E236)","roots_installed":0,"incident_id":"C00608FF-EE45-4DA6-AE23-78756C421FD2"}
{
"build" : "iPhone OS 17.4.1 (21E236)",
"product" : "iPhone14,8",
"socId" : "8110",
"socRevision" : "11",
"incident" : "C00608FF-EE45-4DA6-AE23-78756C421FD2",
"crashReporterKey" : "5fba0fd7ae4562577b1c858df0f36b596b49d9dc",
"kernel" : "Darwin Kernel Version 23.4.0: Fri Mar 8 23:31:19 PST 2024; root:xnu-10063.102.14~67\/RELEASE_ARM64_T8110",
"date" : "2025-12-19 16:19:54.81 +0300",
"panicString" : "panic(cpu 2 caller 0xfffffff03adadde8): SMC PANIC - ASSERTION FAILED: target\/d28\/target.cpp:266: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 4 is 0x0, 0x500000, 0x0, 0x0, 0x0 \nF.sensor array 0 is 0x0\n\n - Misc(2) OUTBOX1 not ready\nASSERTION FAILED: target\/d28\/target.cpp:266: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 4 is 0x0, 0x500000, 0x0, 0x0, 0x0 \nF.sensor array 0 is 0x0\n\n\nRTKit: RTKit-2419.102.1.release - Client: AppleSMCFirmware-4283.102.1.d28.REL\n!UUID: e1e60d6f-ffea-3505-b762-230396fe6490\nTime: 0x00000003c6e25e67\n\n
Was dit antwoord nuttig?
@arhankhan28190 I trimmed your post down to just the first page, as the rest of it would only be useful for Apple engineers. Your error is exactly the same as that of the original question, so the fix is the same too; replace your battery.
Afgelopen 24 uren: 11
Afgelopen 7 dagen: 55
Afgelopen 30 dagen: 253
Altijd: 2,239
Can you post the full panic, just so I now I've got it right? A screenshot. Or other. If you can?
door Alisha C
I don’t know how
door Liza
{"bug_type":"210","timestamp":"2025-06-01 03:31:27.00 +0100","os_version":"iPhone OS 18.5 (22F76)","roots_installed":0,"incident_id":"7B5557D5-5C52-444A-9BD1-E26BE033DC4B"}
{
"build" : "iPhone OS 18.5 (22F76)",
"product" : "iPhone14,8",
"socId" : "8110",
"socRevision" : "11",
"incident" : "7B5557D5-5C52-444A-9BD1-E26BE033DC4B",
"crashReporterKey" : "4db0141a5734c630d1219f5206225807486278c8",
"kernel" : "Darwin Kernel Version 24.5.0: Tue Apr 22 20:37:55 PDT 2025; root:xnu-11417.122.4~1\/RELEASE_ARM64_T8110",
"date" : "2025-06-01 03:31:27.66 +0100",
"panicString" : "panic(cpu 3 caller 0xfffffff04a0340f0): SMC PANIC - ASSERT: target\/d28\/target.cpp:266: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 4 is 0x0, 0x500000, 0x0, 0x0, 0x0 \nF.sensor array 0 is 0x0\n\n - Misc(2) OUTBOX1 not ready\nASSERT: target\/d28\/target.cpp:266: 0, SMC BSC failure, spreadsheet ver(*10) 40\nS.sensor array 0 - 4 is 0x0, 0x500000, 0x0, 0x0, 0x0 \nF.sensor array 0 is 0x0\n\n\nRTKit: RTKit-2784.122.1
door Liza