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Ice Maker Does Not Fill with Water

Hello,

I have a GE Cafe French door with freezer below refrigerator. Model number starts with CFE28USH. It was in the house when we purchased the house (~2.5 years ago) and I am not sure of its exact age. Recently the ice maker stopped making ice. I replaced the triple valve that supplies water to the ice maker. This did not solve the issue. I verified (using a multi-meter) that the valve is receiving 120V from the control board when ice maker fill is called for. (This was done using the service menu on the device.)

Through door water is working fine. Hot water is working fine. I know the water valve on the line that connects the fridge to water source is working. When ice fill is called for I can hear a buzzing noise coming from the triple valve. Feels like it is coming from the water flow meter. Water flow meter is the very first item in the water supply system in the door.

Many of the things I have found online discuss a frozen tube. These seem to apply to models where the freezer is behind the door that contains the water tubes. Behind my door is the refrigerator component. Refrigerator temp is not see too low. Food/liquid does not freeze in the refrigerator.

Freezer temp is 2 degrees. Refrigerator temp is 39 degrees.

Interested to hear other thoughts or ideas on a solution.

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Hi @james22632

Try removing the icemaker unit and then check if water comes out from the filler tube which is located behind the icemaker. (A bit messy, so have plenty of towels available and someone to turn off the water real quick ;-),

Here's a video that may help. At 1:21 minutes into the video you can see the outlet in the compartment wall behind the icemaker.

If no water comes out and there's water flowing through the ice maker water valve there's a blockage somewhere, in the tube.

Just what I'd check first.

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Thanks @jayeff! I will try that. I should add that I tried a similar thing from the other end of the hose by removing the hose from the triple valve and telling the unit to fill the ice maker. No water came out of the triple valve.

For water flow, there is a valve on the rear of the unit. Output of this valve is a line that feeds the door. Inside the door, the line feeds into a water flow meter connected to the input of the triple valve. One of the triple valve outputs feeds a dual valve. Water makes it to the dual valve because the through door feed comes from it. i.e. There is water inside the triple valve. Just none of it comes out when I tell the unit to fill the ice maker.

I have replaced the triple valve, but I am now thinking the original unit is likely not the cause of my issue.

Thanks,

James

door

@james22632

What is the full model number of the refrigerator?

Just clarifying, you stated that there's 120V appearing at the ice maker water inlet valve (one of the triple valves?) when the ice maker calls for water but even though water is there it's not passing through the valve or if it is it isn't getting to the ice maker and the triple valve unit has been replaced, is this correct?

What is being fed by the 3rd valve in the triple valve unit i.e. 1. ice maker, 2. dual valve unit 3. ?

door

@jayeff thanks for the reply!

Full model #: CFE28USHKSS (GE Cafe line)

There is a triple valve with only two of the 3 valves having wires connected to them. The third space is just a pass through. Model number: WR57X25390. Decent picture of it here: https://partsdr.com/part/wr57x25390-wate... On the triple valve, the non-controlled space is a pass through to the dual port valve. The triple valve (including the water flow meter) has been replaced with a new GE part. In addition to the triple valve, there is a dual valve in the same door.

Dual valve part #: WR57X10098. Pic here: https://partsdr.com/part/wr57x10098-dual... This part has also been replaced (incorrect purchase and return window expired - so I went ahead and replaced it).

I disconnected the triple valve wiring harness and connected my multi-meter to the two wires for the rightmost valve. Reading was 0v. Command the ice maker to fill and reading jumps to 120v. I did the same for the middle valve (cold water) - same.

door

@james22632

Can you disconnect the tube from the outlet of the IM water valve and check if water actually flows when power is applied to fill the IM

Assuming you're using this mini manual for the model, and ran the diagnostic tests as described for test 00 58?

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That mini manual is very nice! Page 4 shows what my door/ice maker setup looks like (including the triple and dual valves with single serve). For diagnostics, 00 58 is for the in-freezer ice maker. My unit has a door ice maker. Test 00 65 is to it. When I run that test, I hear a faint buzzing noise. Feeling the flow meter, it seems to be coming from it. This test is how I determined that the voltage was going from 0v to 120v for the valve.

When I disconnect the water line for the ice maker (disconnect from the triple value) and execute test 00 65, no water comes out of the triple valve.

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James zal eeuwig dankbaar zijn.
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