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Released November 2016, the PS4 Pro features upgraded hardware for 4K gaming and improved PSVR performance.

Safe mode loop and refuses to update - ps4

I have a ps4 pro with a non working power button so I have to use a disc to turn it on. When I power it up it boots into the safe mode options. I have seen that usually if a PS4 boots into safe mode it would say “cannot start the PS4.” and if you wanted to safe mode options, you would have to boot into safe mode manually. I’ve tried replacing the hard drive. This still happens. I opened it up. It looks fine apart from a little bit of dust. I have tried all of the safe mode options. Most of them require updates. The console refuses to update. When I try to update it says preparing to update then restarts back into safe mode.

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Hi Reagan!

Can you share a video with us? Then we can see what is happening.

Please make sure that you use a known working hard drive. And that you use the "PS4 Console Reinstallation file" instead the update only. This one can be found here: https://www.playstation.com/en-us/suppor...

Also make sure that the USB is formatted in FAT32 and that the "PS4" and "UPDATE" folders are created, like this:

Root > PS4 > UPDATE > (Place update in this folder).

Please let us know if this worked.

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I do have the same issue

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Hi! Did my answer worked?

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reagan habib zal eeuwig dankbaar zijn.
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