Hi @shanelvitus
Try a full power refresh in case it is a corrupted BIOS and check if that resolves the problem.
I realize that you said that you tried "...disconnecting the battery and the charger and pressing the power button for couple of minutes” but sometimes it is necessary to remove the RTC battery (Real Time Clock) from the motherboard as well to reset the BIOS back to its default state.
Here’s the procedure:
a). Disconnect the charger from the laptop if connected.
b). Disconnect the main battery from the motherboard.
c). Remove the RTC battery from the motherboard.
Here’s the maintenance and service guide for the laptop. Go to p.51 to view the necessary pre-requisite steps and then the procedure to remove the RTC battery.
When the RTC battery is removed measure its voltage. If it is <2.6V DC replace it. The part number is 759981-001 If you search online using the part number only, you will find suppliers of the part. Although it looks like a common CR2032 coin cell battery (check for battery model number on battery) which are available everywhere e.g. supermarkets
d). Press and hold the laptop's Power button for a full 30 seconds and then release it.
e.) Reinsert the RTC battery (or its replacement). (+ve side up as marked on the battery)
f). Reverse the above steps to re-assemble the laptop.
g.) When the laptop is completely re-assembled, connect the charger and try to turn on the laptop.
If it starts OK there may be a message about the date and time being incorrect. This is normal as the BIOS has been completely reset back to its default settings. Once the date and time have been adjusted the message won’t appear the next time that the laptop is started.
If you had previously changed any user defined settings in BIOS to suit whatever specific hardware configuration that you had for the laptop, then these will have to be set again.
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