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An upgrade to the HP Chromebook 11 G5. Released in Q4 2016, with a retail price of ~$170. Low end, plastic body. Runs Chrome OS

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Trying to open up the device's keyboard and it won't come up. Help!

I'm opening this up for the first time,this is also my first repair. Any help?

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I have no idea if it's a ribbon cable holding it down or not. I don't have a spudger,I used a flat-tip STANLEY 66-052 screwdriver,and it should be coming up,but it's STUCK.

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This isn't my Chromebook,it belongs to my friend and it would SUCK if I broke it.

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Tested it,it works. (For now.) I haven't even got to removing ribbon cables because again,I can't even open the keyboard.

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Oh crap. Something just snapped inside the G5 EE and I have NO CLUE what it is since I can't even lift up the keyboard. please save me

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(EDIT:Well,it isn't turning on. I may have murdered this Chromebook.)

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Hi Akio,

Relax, take a breath and let's check what's going on.

Most likely you've missed a screw that's still holding the keyboard down. Let's go through the instructions step by step.

First of all, make sure you've removed all FOUR of the screws under the round rubber feet. Take off the feet and make sure the screws are out, all four of them.

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Now there are TWO more screws under rubber pads on either side of the hinges. You got both of them, right?

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Finally, make sure and count that you got all FIVE of the remaining screws that you haven't taken out yet.

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Okay, total number of screws you should have is ELEVEN. If you don't have that many, go back and find however many you're missing. After that the lid should pry open without much trouble. Yes, there are catches, but work your way around the outside edge until they're all released, then the keyboard should just lift up so you can unplug it.

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I have all of those,but those two pads beside the hinges aren't on my G5,and I did get all 11 screws,and the reason why the keyboard won't come up might be because it's an EE (Education Edition) G5.

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Hi,

Here's the HP Chromebook 11 G5 EE maintenance and service guide

Go to p.21 to view the procedure to remove the top cover/keyboard assembly

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Didn't help either,said to lift up the keyboard and there's a cable holding it down that I can BARELY open it. All I can see is the battery,and if I let the keyboard go,it falls and I can't even lift it up.

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Akio Yonshi zal eeuwig dankbaar zijn.
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