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This laptop was released in 2016. Model Number: i5368-10024GRY ASIN: B01F3R99HY. In order to properly repair this device, screwdrivers, iFixit Opening Tools and spudgers are necessary.

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No internet connection laptop

Hello, my friend computer started to act weird recently, many random popups started to appear with random letters wrote on them, and the internet stopped working.

I figured out later that the popups where caused by a program that the company use to exchange information, but disabling it didn't repair the connection problem.

In the device manager, I can see that it detects the wifi card (Qualcomm....) without any icon error, and inserting the RJ45 cable directly didn't work either, the computer behaves like there's no network peripherals.

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Hi,

What is the status of the Realtek PCIe FE Family Controller?

Right click on the entry > Properties > General tab > Device status box.

Does it say "This device is working properly"?

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I cannot verify this right now but if there was a problem, a warning icon will appear next to the peripheral.

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@vertinhol

It never hurts to look ;-)

If it says that it is working OK then you know that the LAN controller can communicate OK with the BIOS/OS and since it doesn't work externally it may be a hardware issue i.e. RJ45 socket or associated components.

If the motherboard is a Wistron Starlord13_R - 15296-1 then here's a link to the schematics that may help. Unfortunately you have to buy it but I couldn't find any free downloads. You may have better luck.

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Wait for at least 30 seconds before plugging the modem back into the power source. Wait for the lights on the modem to stop blinking. Plug your router back into the power source. Wait for a few minutes and check if your laptop is connecting to the Wi-Fi.

Regards,

Will

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I didn't say that I have a problem with the modem but the laptop itself, my phone works perfectly with the modem.

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Well following might help you out.

  1. Restart your equipment. ...
  2. Connect with an Ethernet cable.
  3. Check for an internet outage.
  4. Try using a different device.
  5. Check your wires and cables.
  6. Run your computer's internet troubleshooter.
  7. Reposition your router/gateway

And also check for any virus or malware attack in your system.

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Sudden pop-ups that won't go away are a sign of a malware infection. Try downloading Malwarebytes's free version at the link below to remove the malware. If that doesn't work, please reinstall Windows.

https://www.malwarebytes.com/

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Your running one of the later version of Windows 10 or above I suggest a system reset or try reseting your network adapter I hope It helps

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Vertinhol zal eeuwig dankbaar zijn.
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