Ga door naar hoofdinhoud

2.0GHz, 2.3GHz, or 2.6GHz quad-core Intel Core i7 processor (Turbo Boost up to 3.8GHz) with 6MB shared L3 cache.

580 Vragen Bekijk alle

Odd crash symptom related to battery

I have a well-cared for MBP Late 2013, 15” retina, which I use very heavily as my main machine for code development and testing. Since original purchase I’ve had the battery replaced twice by Apple, with no issues. Recently I’ve needed another replacement, but Apple no longer services this MBP model. As far as I can tell new OEM batteries no longer exist anywhere on the planet- only “fake” replacements. I’ve tried three different replacement batteries over the past three weeks- two generics bought off eBay, and most recently the iFixit replacement battery kit. In each case I’ve then exactly followed the vendor instructions for “calibrating” the battery (which were somewhat different..). I’ve also reset the SMC and PRAM multiple times.

All three replacement batteries behave identically. If the machine is under a steady, fairly heavy, load (running a pretty intense numerical simulation), then the battery drains smoothly from 100% to completely drained shutoff. As long as the heavy job is running I can use the MBP for other things and it behaves just as you would hope and expect. However, if I’m only using the computer for simple, non-intensive things such as editing text files, general web surfing, etc., then the computer will randomly hang or crash, usually within 5-10 minutes of use and regardless of battery charge remaining. When the machine is on A/C power, it does not crash- at least it doesn’t crash once the replacement battery has been through a couple of charge cycles.

This seems really strange, at best.. Any ideas? It is certainly a waste of electricity to have to keep a number crunching job running in the background in order to avoid crashes! Not to mention the battery life is pretty short while running the intensive simulation :)

Update (12/12/2021)

Block Image

Block Image

Block Image

I’ve attached the System Report battery info and coconutBattery output above. Note these snapshots were taken after draining the iFixit battery and just starting recharge. But, at least so far, the battery does charge to the 9248 mAh shown in the screenshots.

I’m certainly not hung up on “OEM”. I just want my computer to work correctly. And I’m not trying to go cheap, save money, get by with eBay, etc. But Apple no longer services this computer, and I’ve seen online that Apple no longer has any batteries for this model. So what to do? I don’t know where to get a “good” battery- “OEM” or otherwise. The two I bought on eBay and the one from iFixit appear to have essentially identical issues, and are almost unusable. I don’t think anything else is wrong with my computer, as I’ve never had this somewhat weird issue before trying to replace the battery. Unfortunately, I threw away the old, mostly degraded Apple battery. I now wish I’d kept it, as at least it ran the computer for 45 minutes to an hour of light use, and didn’t crash.

Again, the really, really odd thing is that if I have a solid background job running that pegs one of the cores on the quad-core i7 CPU, then the machine is perfectly stable running on battery power. That’s got to be a big clue?

Update (12/12/2021)

Block Image

Here is the output from TG Pro. There are more temperature sensors if you scroll down below the ones shown in the snapshot. But all of them are “green”, and below their respective max temperatures. I’m not sure what the “Last Shutdown/Sleep: PSU Warm Reset” means. Presumably PSU is the power supply. Is the fact that Diagnostic is “yellow” an indication of a problem? This output was generated while the computer was on A/C power and running the background number crunching job I described earlier.

Thanks for your suggestions and help.

Beantwoord deze vraag Dit probleem heb ik ook

Is dit een goede vraag?

Score 0

3 opmerkingen:

Define what OEM means in your mind.

Only Apple offers there battery via repair at their repair depot or stores (Apple or via some select service providers from what I know its about a dozen world wide) and only within a repair not over the counter!

What is listed on Amazon or eBay is 3rd party and very questionable for most.

door

Let's get some foundation, install this gem of an app! CoconutBattery take a snapshot of the apps main window and post it here for us to see Voeg afbeeldingen toe aan een bestaande vraag

Make sure your system is powered. Let's see what you have by also snapping the battery info pane as well.

door

All I see here is a discharged battery, the health of the battery looks good (as it should being new) So we really need to look deeper. I would normally aim you to the onboard diagnostics but Apple Broke it! Thank them when you get a chance!

So now we need to use this TG Pro you'll need to get the full version to get the diagnostics. lets get a snapshot again this time showing all of the sensors and the diagnostics (you'll likely need two snaps to get all of it).

Apple never offered for sale their batteries so you were being lied to!

To be clear Apple contracts their batteries be made to their specs and they go through a QC process. The failed batteries were often sold as OEM but they are seconds not prime quality.

There is only a few sellers of batteries which have the needed relationships with the battery makers and have good QC processes. iFixit is one of the few that has the volume to get the prime batteries.

door

Voeg een opmerking toe

1 Antwoord

I don’t see any battery issues and the limited diagnostics we can run here (Thanks Apple NOT!) It only shows a power reset that implies something deeper within the logic boards power circuit logic.

Time to get your system serviced by someone with the needed deeper skills set to diagnose what’s happening within the logic board causing the reset.

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

Voeg je antwoord toe

ponder zal eeuwig dankbaar zijn.
Weergavestatistieken:

Afgelopen 24 uren: 0

Afgelopen 7 dagen: 2

Afgelopen 30 dagen: 6

Altijd: 253