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The JBL Flip 5 is a portable speaker.

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Why does the speaker keep skipping every 3-5 seconds

my flip 5 whenever connected to my or anyone phone seems to play the music perfectly for about 3 minutes then starts skipping every 3-5 seconds. I have already tried JBL support and factory resetting it. Any Ideas?

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NONE of those is the reason, and every troubleshooting option they have is BS and does nothing. This affects the JBL Xtreme 3 of the same generation tech too. It seems JBL has just massively screwed up the new line. I’m 5 speakers in and they ALL have this issue when connecting to any number of audio sources. Epic failure on JBL. Their past gen models were never like this!

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bought my first JBL a fwe days ago.

i've had many, many, many Bluetooth speakers over the years.

Sony mostly.

Never have I had such issues with stuttering on any speaker before.

While they work mostly fine alone, pairing another is shocking.

The app is dreadful. Only lets you change colours (on Pulse 4) on one speaker! Can't update software on both, just the main one. ;(

Then i paired one with a projector. Worked. BUT the Partyboost button wont allow connection to second speaker. Waste of money.

If this is JBL Pro Sound then they need to look hard at their quality control on hardware and software.

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I have a two JBL Xtreme 2 models and it does the exact same issue. If I connect two of them together and put it in stereo mode with the app there's a signal interference clicking noise randomly. Which is really upsetting because when I originally bought these the whole idea was to be able to have two speakers that are wireless that I could pair into stereo yet they failed so miserably.

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My JBL Flip 4 did this until I figured out it was interference from my daughter's phone, she had used my speaker earlier in the day & when I started to used it it was skipping. I shut her Bluetooth off & it works jus fine !!! Thank God, lol

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Happens to any device I try. Happened right out of the box, happened after firmware update. Happened with only one device on. Happened with all three speakers. This is not the issue.

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it's something very wrong with their hardware or software!

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It happens only when multiple devices are connected at the same time.

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It can be any one of the reasons, including:

  • Low battery
  • Interference from other electronic devices or radio waves
  • Your device is not compatible or no longer supported
  • The device is outside of the Bluetooth range/Bluetooth signal might not be strong enough and stable enough
  • The Bluetooth app has a bug

You can just troubleshoot one by one until it fixes the issue.

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What if u did all of this and still nothing? And it still skips I have samsung a21 phone and flip 5

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I got the same phone and same problem with the flip 5 but when I hooked it up to my charge 4 it worked perfectly.

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Have you tried connecting it to a different device?

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For me, it only seems to happen when I have my identical Flip 4 speakers in Stereo mode, using the JBL app for Iphone SE. Hadnt used stereo mode in some time and when I went to use it today, I got a message to update. I updated both speakers, rebooted the phone and the speakers and still getting speaker interruption of mixed duration after 10 minutes or so of playing just fine. Several times, the JBL app said “trying to find devices”. Strange to me, when just minutes ago, it had found both, identified them by color and was playing fine in stero.

I have not tried doing factory reset yet. I am on the latest iphone IOS. There are no other bluetooth devices in range for the phone to connect to. I will keep you posted.

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OK, so I am apparently stupid and i own it. BOTH speakers apparently had to be fully charged.

However, I cannot discount that my wifi connection went down in this mess. I charged the speakers while I rebooted the modem and then the router. Sorry, but who now knows where the problem lies, My guess... it was the the speakers being marginally charged.

Best wishes.

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Your phone is not compatible. I have the same phone A21 I'm going to switch.

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I have a JBL charge 3. Worked great for years and just got a new phone and experience the skipping. The first time disconnecting from Bluetooth and reconnecting solved the problem, but it returned. Although my speaker did have a good charge on it when I connected the charge cord to it the skipping ceased.

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Jean-Philippe Guillerault zal eeuwig dankbaar zijn.
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