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Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

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Face ID not working after Earpiece Speaker/Sensor Assembly replacement

Hi all,

I had my iPhone X ear piece speaker stop working the other day. I bought a replacement Earpiece Speaker and Sensor Assembly for my model phone off of ifixit, and just replaced it today. After swapping it, turning the phone on, I got the message pop up saying “Unavailable to activate face ID on this phone”. I then go into my face ID settings, attempt to set it up, but then get the message “Face ID is not available, try setting up face ID later”. The ear speaker is now working fine, but face ID is not. I opened it back up, verified all the connections are good, re-seated all of them, checked the sensors, made sure they were all clean, no prints or dirt, but still no luck. Could the replacement I got have a bad sensor? Anybody have any other suggestions at all?

Thanks!

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The Face ID and earpiece assembly is paired to each iPhone, if replaced it will never work again. You need the original one from the original screen transferred over to the new display, then it will work again. If the original one is damaged, then you just have to live without that feature.

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@skunkape … typically on any repair that involves removing the screen and accessing the internals, the cause of any new issue that arises after is typically caused by the individual doing the repair. that being said, and being that you have retraced your steps and reseated everything, i would look for damaged flex cables and or connectors. here is a guide specifically for this new issue:

How to Fix iPhone X Face ID Not Available

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@jostewcrew, thanks for the tips. Even though it was brand new, I did check over the flex cables, and didn’t see any rips or tears on any of them, but I didn’t inspect the connectors. I’ll double check those when I get a chance and see if those seem to have any issue.

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ok...best of luck. also, when inspecting flex connectors, visible tears and rips arent always the case. would want to be thourough as possible by holding up to a light and using a magnifier for any line breaks.

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I believe when you do a ear speaker replacement Face ID is no longer available. As the original apple ear piece has coding that others don’t have. I’m having this issue myself and hope this helped. Also if anyone has tips I’m desperate.

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The speaker isn’t paired to the device, the flood illuminator is what’s paired.. I carry out this repair without loosing faceID.. as long as the flex cable is in good condition I desolder the original speaker and solder the replacement on to the original flex. Bringing life back to the earpiece and retaining faceID.. I wouldn’t recommend you trying this technique as the solder points are microscopic, if you know of any repair shops that specialise in micro soldering it should be a walk on the park for them

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The Face ID and earpiece assembly is paired to each iPhone, if replaced it will never work again. You need the original one from the original screen transferred over to the new display, then it will work again. If the original one is damaged, then you just have to live without that feature

found that on the internet

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Aaron zal eeuwig dankbaar zijn.
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