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Monochrome laser printer introduced in 2012. The printer is rated for 35 PPM and the first page comes out in 8 seconds. Depending on which model you own (a/n/dw/dn/dne), you will have different options and available features. Uses HP 80A/80X toner cartridges.

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Opties

Prints from my 10.13 High Sierra MBP, but not 10 Home 1809.

This has been an ongoing issue since 1/16 with no fix so far. The printer still works on my MBP, so I know the printer is fine - it’s either a compatibility issue HP is using to sell printers by not fixing it or something with the 1809 build - which I CANNOT downgrade as that is what MSI shipped on this laptop.

Anyway, I am using the latest drivers available for this printer from HP and running 20180318 (3/18/2018), which is the latest firmware available I flashed to fix a Tray 1 sensor error. The printer worked fine with this firmware on my old laptop, which was a factory 7 machine upgraded to 10 Pro. The drivers are not out of date and the firmware is current as it is going to get - HP has not updated them again for a while. I may still have some of the old firmware installers backed up as I kept them just in case I need to downgrade but I would need to dig through 2 external hard drives - however, I know where they are. High Sierra *does report* that the printer is offline, but it forces the job through anyway so I think that’s just a MacOS glitch.

Are there any known issues with 10 Home 1809 that are more or less crippling my ability to use the printer I may be able to fix, or is it sound like my time is up and it’s time to upgrade and knocking this down to a Mac/Linux printer? I know it isn’t my scanner (HP G4050) because it broke before I acquired it. And no, that’s not a typo - I’m lucky enough to still be on 1809.

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Ja Nee
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Hi @nick,

Check that the print spooler service is running

Win key + R

type services.msc scroll down to print spooler and check status.

Double click entry to change if it is stopped

Just a thought.

door

@jayeff Print spooler->Running

I tried to restart it as a final ditch effort. No help.

door

Hi @nick ,

OK

On a different tack.

Is it a typo in the question that the Win OS is 1809?

If so you're a long way behind it's up to 1909 now

door

@jayeff I didn't get forced onto it so it's not. I'm holding out because of the track record M$ has had with Win10 feature updates as long as possible.

door

Hi @nick,

OK

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Opties

Hi @nick ,

Just confirming that this is the latest drivers that you have installed? see Driver - Universal Print Driver Dec 1 2019

Also interesting that just lately when accessing HP support for laptops I noticed a pop up window appears with info that states "Fix Windows update issues print spooler......

Here's a link as an example of what I mean.

Hope the info box opens for you as well.

Cheers.

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@jayeff I'm using the M401n specific driver to get the device toolbox - I have the 2 line LCD model so I can't drop it :(.

I tried the PCL6 UPD too - nothing. The drivers are current and I tried the M$ troubleshooter and neither worked. I don't see the M401n on the compatibility list, but the thing is it's similar to the dn where the only difference is the factory options.

*OLD COMMENT MIGRATED TO ANSWER*

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Hi @nick,

Did you try installing the printer driver in compatibility mode and see if that worked?

Select an OS that you know it worked in.

Just a thought.

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Nick zal eeuwig dankbaar zijn.
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