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Released in March 2017, the Moto G5 Plus (model numbers XT1687, XT1680, XT1684, XT1685) includes a 12.0 megapixel rear camera, a 5.2 inch screen with a 1920 x 1080 resolution, and the Android 7.0 (Nougat) operating system.

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Replacement screen digitizer not working

I replaced my Moto G5 Plus screen after the old one cracked. Replacement screen image was perfect but digitizer did not work at all, neither do I hear start up sounds when powering on, though I don’t always hear startup sounds with the old cracked, but still working screen.

I put my old cracked screen back in, works reasonably well given the extent of the cracks. Got an RMA replacement, second replacement screen does exactly the same thing, image is great, no digitizer activity, no sound. Put old cracked screen back in, very degraded now as bits of glass are falling out, but otherwise it still works.

I looked online for screen initialization procedures but didn’t see any. Screen model matches my Moto G5 plus. I am out of ideas.



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This is likely a problem with the quality of parts you are getting. Where are the parts coming from? There are reputable retailers online that sell parts that are high quality. A quick Google search should give you some options. We use parts from these retailers all the time and very rarely have problems. As for using your old screen. Some packing tape will go a long way to keep glass from chipping off and cutting your fingers for the time being.

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Thanks for the reply. I bought from ifixit, I paid more buying from them because they came well recommended. Their service has been excellent but my repair attempt has not succeeded. It it possible the part is not 100% compatible but all of the tools and sundries and packaging look top notch (to my inexperienced eye) so I don't suspect low quality parts. I've been hoping there is some way to get the hardware to calibrate, or something like that but I can find no guidance, aside from a factory reset in the bootloader which some have claimed 'bricked' their phone.

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The parts you are getting from iFixit should be of good quality so I'm not sure what might be going on with this one.

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Same problem here, moto g5 plus, the replacement screen from ifixit is not touch responsive at all though the display is fine. Touch still works when I switch back to the original screen. I tried wiping the cache and even erased all data via the bootloader with no success. What was the outcome in your case?

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did you disconnect the battery before installing new screen ?? if not my guess is try that. disconnect bttery install new screen then reconnect battery

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I had the same issue with a genuine Motorola screen. After I installed the screen I booted the phone to the boot options menu and hit the start option. After that the screen worked.

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Michael Coleman zal eeuwig dankbaar zijn.
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