Rep: 1
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My hp stream is basically stuck in a loop it starts up shows the hp logo then the screen goes black and then it turn off and then repeats does anyone know how to fix this I can’t even get in to it to restore it back to factory. Any recommendations? Has anyone else seen this problem before?
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Hi @smartchoice95 ,
If you have Win 10 installed have you tried booting into safe mode and see if you can repair the OS from the menu options?
Try option #2 in the list.
If you get into the Windows Recovery Environment menus OK, go to Troubleshooting > Advanced > Startup repair
If you can’t get to the menus you may have to use a USB recovery disc (can be created from any known working Win 10 PC - needs 8GB USB flashdrive and takes about 40-60 minutes to create) and boot the laptop from it to see if you can repair or re-install the OS.
Can you get into BIOS OK?
If so, is the HDD being shown as being detected?
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