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An entry level smartphone released in April 2014. Available in black and white.

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Why does my phone only charge when turned off

My phone only charges when I power it down. It does fine off. When powered on it doesn't charge at all. Please note I am using the cable and power supply supplied with the phone

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I have tried multiple chargers cable ect. . No luck

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Hi @krodinu2 ,

Have you tried a different compatible charger or a different cable?

It may be that one or the other is faulty and there is not enough power being supplied to do both, i.e. run the phone and charge the battery at the same time.

Update (04/20/2018)

Hi @krodinu2 ,

Try the following to prove whether it is a software problem or a hardware problem.

1. Try starting the phone in "safe mode" and then check if it charges when it is on.

To enable safe mode:

With the phone turned ON, touch the power key as if to shutdown the phone

Touch and hold the Shut Down option

Tap OK when Restart with Safe Mode option appears

The phone will restart and a safe mode warning will appear in the lower left corner of the screen

If it charges OK when On in this mode then a downloaded app is the cause of the problem. The trick is to find out which one.

To get out of safe mode simply turn off the phone in the normal manner and turn it on again

2. If it still doesn't charge when on then try a factory restore (also known as a hard reset), using the phone's factory restore feature and then check if it charges OK when it is on.

Be aware that a hard reset will erase all your data and downloaded apps. It will restore the phone to its' factory default condition (or last system updated condition).

Perform a backup, using the phone's backup feature before you perform a factory restore .

If it still doesn't charge when On in its' factory default condition then there is a hardware problem

If it charges OK in this mode, using the backup that you made earlier, restore the phone with the phone's restore feature. Check that it is still charging OK when On.

If it is then the reset resolved the problem.

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